Question about Bose SoundDock Digital Music System for Apple iPod - White

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Ipod won't charge or play on bose speaker

I have tried several different ipods.  Where can I get the speaker fixed?

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  • claireyfairy May 11, 2010

    Ring Bose technical, in the back of your manual.



    Before you do this please try making sure the power cable is pushed in the correct way. (writing facing upwards on the cable). Also quite often a simple power cable swap can resolve this issue! (its a standard figure 8 cable which most laptops and other household appliances use)

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  • 17 Answers

Check the ipod connector, it wiggles it's broke and you have to buy a new pcb and install it. You can get them at ridax, but they are around $50+. But I'm currently buying broken sounddocks,

Posted on Apr 10, 2009

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2 Answers

Bose sounddock no longer playing music


The problem is with all those little electrolytic capacitors. They look like little cans. There on the middle board. What happens is they dry out just like batteries. I fixed one for like 7 dollars plus shipping from Digikey. If you want you can use an ESR meter to check them, but don't bother. The Circuit board is the middle board. Not the board that has the connector that the ipod plugs into, or the board the speakers plug into, its the one in the middle of the two. Yes you can charge your ipod but it won't play music. Also check all the pins on the connector that the ipod plugs into, sometimes the solder joint breaks and needs to be soldered.

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If it is a different model iPod then it is likely the Bose dock does not support the newer model. Quite often changes such as from iPhone 3 to iPhone 4, Bose had to release a new dock. The speakers and music will still always work, but the support will be limited for charging. Unfortunately you will not be able to fix this, other than upgrade the dock, or go back to your old ipod.

Thumps Up!

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I had this problem on my SoundDock. My iPod would charge on the dock just fine and when I played my iPod on the dock, it would look like it was playing, but have no sound. Since my Bose was out of warranty, this is what I did to fix it. #1 Unplug the adapter. #2 Unscrew the four large screws on the bottom of the speaker and the three small screws under the dock. #3 You'll see one long ribbon connection and one very short one. Check to see if the ribbon connector coming from the front of the speaker system came loose from the green board. You'll only be able to see 1/2 an inch of it sticking out, and it's not easy to plug it back in, but it's possible. Just take your time. #4 Carefully put everything back together being very careful not to let the ribbon fall out of the plug again. #5 Make sure to plug in the DC adapter the correct way. There's a very subtle difference, but there is a difference. There are four prongs - two are square and two have slightly rounded corners. If it's not plugged in the correct way, the dock will have a static clicking sound. On my adapter, the words "DC power" are on the top of the plug.

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I had the same issue, it just stopped working today for no reason. Since it's out of Warranty and Bose charges too much to fix it, I took the bottom off, cleaned all the contacts, applied some dialectric silicone compound to the contacts, put it back together... and it works great!

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http://www.griffintechnology.com/products/firewire-to-usb-converter
Just bought it, haven't tried it - seems to be a very cheap and easy solution!!!!

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