Question about Magicard Avalon Duo Thermal Card Printer

1 Answer

Getting it ready for printing

Keep trying to set the ribbon tight, but every time i close the lid it starts winding ribbon and errors out... we've always had to do this, but it's always worked after a few to several trys...

is there a best way to do this?

Posted by on

  • crhoden Sep 11, 2008


    Connected Via USB

    16:37 11-9-2008

    PCB version : 2
    Firmware : EV3.18

    Serial No. : 45E3178
    Product ID : 3800

    Image Start : 100
    Image End : 25
    Printhead Density : 3080

    Last Reported Error -
    Unable to determine the film type. Please check film and try again.
    Error Code - 07:03 - "dye_film.c" : line 92

    Locking Code : 0

    Holokote horizontal position : 100
    Holokote vertical position : 100

    Default Smart Card Position : 23

    holoPatch Hole Top position : 100
    holoPatch Hole bottom position : 100
    holoPatch Hole left position : 100
    holoPatch Hole right position : 100

    THM : 0

    Eject Speed Index : 0

    Ramp Adjust : 50

    Fast Resin : 1

    Cleaning prompt is DISABLED
    Cleaning overdue? : NO
    Cards between cleaning prompts : 350
    Cards since last clean : 48
    Panels since last clean : 216
    Total cleaning cycles : 2

    Cards printed on printhead : 84
    Total cards printed : 1
    Total panels printed : 412
    Panels remaining : 60

    Current language id : 0 (ENG)

    Chip contact mode : 0

    HoloKote Key is not present

    Tiling Flag : 0x0
    HoloKote Key is Multi Tiled
    X Coord : 0
    Y Coord : 0
    Printer Locking Code : 0x0

    Tachos per panel : 0

    Eject Enabled

  • exclusiv_22 Dec 28, 2008

    dye film barcode error when turn on the printer



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  • 71 Answers

Hi There,

There is no need to set the ribbon tight. This will be re-initialised each time the lid is closed or the printer boots from being switched on.

The error message and number is important. Depending on which driver you have installed, you may not see the error message on the status monitor. However you need to know what the error is, and most importantly, the error code (04:??).

To see what the error is follow these instructions;

Switch on the printer and let it try to initialise. When it errors and the Red LED is flashing,
Download and install the Magicard Support Utility (V3.14).
You can get this here;

Run the Magicard Support Utility. Select 'USB' for the comms port. When the other tabs open up, select 'Query Printer'. Click the 'Query' button. The left-hand pane will display the result of the query.
About a third of the way down is the 'Last Error Reported' line.

What is the last reported error (and crucially the error number)?

From this I should be able to tell you what to check.

Also, have a look at the following;

Enter your printer's serial number in the QuickSearch box.
You will see the printer's current warranty status as well as all the latest driver / firmware downloads and more.

Magicard will still offer you lots of support whether the printer is in or out of warranty.

With Best Regards,


Posted on Sep 10, 2008

  • Magicard
    Magicard Sep 15, 2008

    Hi There,

    Sorry, but I thought I would get a reminder if you posted a comment! I see you added the query information the next day. Sorry for the delay.

    The error number 07:03 indicates that the printer has not identified which dye film is in the printer.

    It does this by reading the barcode on the clear spool. The barcode sensor is at the bottom of the rear left-hand dye film clip. Please chech that the metal cover with the thin slot in it is clean.

    Check also that the barcode on the clear spool of the dye film is not damaged or obscured in any way.

    I checked the warranty status of your printer and it is still under warranty until 13.11.2008.

    I assume since the warranty is one year that this printer is neither within Europe or the USA?

    If necessary, it can still be returned to Magicard for repair under the warranty.

    It would be worth contacting Magicard directly, as we could probably resolve your issue much faster.

    Please use the following link to submit a support request;

    While you are waiting for a response, I would try updating the firmware to the latest version which is currently V3.18. You can download this here;

    To install the firmware, just make sure the printer is powered on and connected to the PC. Then run the update utility downloaded above. Click 'Update', and about 20 seconds later the printer will re-initialise with the new firmware version.

    I hope the information is useful to you.

    With Best Regards,


  • Magicard
    Magicard Mar 31, 2009

    Hi There,

    Upgrade your Avalon's firmware to the latest version (V3.24).

    You can download this here;

    If the problem persists, your printer is still under warranty, so you can contact Magicard's Technical Support and have the printer repaired free of charge.

    Contact Magicard here;

    I hope this helps.





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