Question about Magicard Avalon Duo Thermal Card Printer
Keep trying to set the ribbon tight, but every time i close the lid it starts winding ribbon and errors out... we've always had to do this, but it's always worked after a few to several trys...
is there a best way to do this?
There is no need to set the ribbon tight. This will be re-initialised each time the lid is closed or the printer boots from being switched on.
The error message and number is important. Depending on which driver you have installed, you may not see the error message on the status monitor. However you need to know what the error is, and most importantly, the error code (04:??).
To see what the error is follow these instructions;
Switch on the printer and let it try to initialise. When it errors and the Red LED is flashing,
Download and install the Magicard Support Utility (V3.14).
You can get this here;
Run the Magicard Support Utility. Select 'USB' for the comms port. When the other tabs open up, select 'Query Printer'. Click the 'Query' button. The left-hand pane will display the result of the query.
About a third of the way down is the 'Last Error Reported' line.
What is the last reported error (and crucially the error number)?
From this I should be able to tell you what to check.
Also, have a look at the following;
Enter your printer's serial number in the QuickSearch box.
You will see the printer's current warranty status as well as all the latest driver / firmware downloads and more.
Magicard will still offer you lots of support whether the printer is in or out of warranty.
With Best Regards,
Posted on Sep 10, 2008
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