You indicated that your Blueparrott B150 stopped working. If your headset is displaying an indicator light when it is plugged into the charger the battery is receiving power. If you remove the headset from the charger and it will not turn on or function properly there could be an issue with one of the control circuits. If you don't receive any indicator lights while your headset is plugged into the charger the charger fuse may simply need replacing. My first recommendation in this scenario would be to try the other charger that came with the headset. All Blueparrott Headsets come with both AC (wall) and DC (car) chargers. Replacement fuses for the DC (car charger) can be purchased at almost any automotive supply store. If you unscrew the knurled ring at the tip of the charger the tip will come off for fuse access (NOTE - be mindful that the tip is under spring pressure). Replacement chargers can be purchased on line at www.vxicorp.com. If one of the control circuits is the issue the headset will need service. The VXi, Blueparrott B150 has a two year repair warranty from date of purchase. Please call our After Market Services Department at 800-742-8588 x2011 to obtain a return authorization number (or RA#). After you have received your RA# you may send us your headset to us via any means you choose (prepaid) with your RA# marked on the package, please include a copy of your invoice or receipt. If you do not have a copy of your proof of purchase we use the production date in the serial number as the warranty default start date. If the headset is in warranty the After Market Services group will either replace your unit with like new product or repair your headset as necessary. In either case, our goal is to turn the unit around for outbound shipping in two business days (please note this goal can be affected by volume at the time your unit arrives).
We hope this information is helpful to you. Feel free to visit us on line at www.vxicorp.com
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