Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

2 Answers

Ice dispenser door hinge bracket broken

My indoor ice dispenser door hinge pin bracket on right side broke off. It is part of the molded housing. Whirlpool service says the entire freezer door has to be replaced and they refuse to sell the recessed housing which shows up as Part #1 on the ice/water dispenser diagram.

I think I can fix this if I can get the housing out of the door, drilling 2 small holes through the housing and using wire like a bread tie to hold the hinge pin in place.

What's involved in removing the housing from the door?. I'm able to remove all of the other parts of the ice/water dispenser brackets, levers, doors and parts. Looks like 4 screws hold it to the door.

Or is there some kind of a repair kit that can be attached to the ice/water dispenser housing without removing this housing?

Posted by on

  • patsyb Sep 22, 2008

    To : HUUUM

    Is this where I reply to your questions?

    This side by side unit is about 18 months old. A new door is about $600 - $900 depending on who you talk to and the labor is about $150, maybe more depending on how long it takes the tech,

    Thanks for taking the time to comment on this problem.


  • Anonymous Oct 03, 2008

    they do have a repair kit with a metal peice that will never brake!You can get this from Whiripool



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I repaired this problem on my Whirlpool fridge with a metal bracket that I designed and installed myself (see photo). I can supply detailed, step-by-step instructions, complete with lots of photographs, to do this repair. I get these brackets water-jet cut in quantity so the quality will be good.
I will sell the instructions, bracket, and attachment screw for $70, or a more complete kit with the bonding compound, drill bit, and chisel (so all you need is a drill and screwdriver) for $100. I think this is fair for the development time, prototypes, and mass production costs involved, and is far cheaper than the $560 Whirlpool wants for a new door. You can do this repair with the freezer door in place, and it should take you only about 2 hours, not counting the 24 hrs to wait on the bonding compound to set up.
E-mail me (jeff at if you're interested, and please put "refrigerator" in the subject line. This repair was done on Whirlpool side-by-side refrigerator model ED5JHGXRQ (white), but should also work on ED5JHGXRT (Biscuit), ED5JHGXRB (Black), and ED5JHGXRL (Stainless-VCM).Ice dispenser door hinge bracket broken - ae8679c.jpg

Posted on Sep 24, 2010

  • Jeff Lentz Sep 24, 2010

    In searching more, I found there is a repair kit that has a bracket similar to the one I designed, and it appears to attach with a screw, just like mine. It's listed in several places ( among others) as "Whirlpool #8201756", and you can probably buy it cheaper than mine. Of course, I didn't know about it when I made my own. I think mine's more substantial, but otherwise, it may work fine for this repair. Whirlpool apparently doesn't want to divulge this information unless pressed on the issue, as they would rather sell you a $560 door.


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Hi patsyb,
I under stand your frustration.

I see this everyday.

Many people call service for problems with their ice maker or fridge icing up
and most of the time it is related to that door you are referring too!
This door must be perfectly aligned and sealed!!!!!!!!

Even a tiny bit off that you can not see with your naked eye and icing problems begin.
It will allow air to seep in from outside which will result in ice forming every place that no one wants and or needs it to be!

We have people calling all day in service with ice forming problems related to the ice maker on all brads of side by sides and the service tech some times comes out 2 or three times ordering and changing parts till he finds the correct one , OR the whole door unit is replaced as they told you about!

If you drill wholes and hang it with wires as you spoke of, you will have so many problems you will wish you did change the whole part!
Now another point is the question?

1. How old is the fridge

2. How much do they want for the replacement of the whole inside part and labor?

Let me know what you do and if you have any more questions!!!!!!

Please remember to give a rating before you sign off or after you decide that I really did give you good solid,fatherly advice in your best interest!
Bless you,

Here is a report I just read!

Repair or replace?

When to pull the plug on your old refrigerator

It nearly always makes sense to undertake simple do-it-yourself repairs,
such as replacing a gasket on a refrigerator or a freezer.

Typically, you'll also find a troubleshooting section for more-serious problems
in the owner's manual.

Should you pay for a repair or buy a new model?
The answer depends mostly on the age of your refrigerator,
how much you bought it for,and the cost of the repair.

Follow these guidelines:

When a repair makes sense.

If your refrigerator is under warranty or less than four years old (three years for top-freezers),
paying for a repair makes sense.
Note that refrigerators under warranty might require service from a factory-authorized technician;
readers have found them on a par with independent repairers.

When a repair might be a wise choice.

If your refrigerator is out of warranty and is four to seven years old,
it might make sense to pay for a repair. Customers generally pay $100 to $200 for a repair.
But you might want to buy a new model even at this stage,
given that today's models are quieter and have added features.
Higher energy efficiency is another plus: Energy Star-qualified models made after April 28, 2008,
are 43 percent more efficient than conventional models built before 2001 and 56 percent
more efficient than those built before 1993.

When it pays to replace.

The repair costs more than half the price of a comparable new refrigerator.
Data also shows that it doesn't pay to fix a less-expensive top-freezer refrigerator
six or more years old or a bottom-freezer or side-by-side eight or more years old.

Thanks to better recycling programs, less than 10 percent
of a refrigerator you replace is likely to end up in a landfill.

Thanks for giving me the opportunity to help!

Posted on Sep 22, 2008

  • Neil Golan
    Neil Golan Sep 22, 2008

    Hi patsyb,

    HOLD THE PRESSES!!!!!!!!!!!!!!!!!
    I have the solution for you!

    It's a little long but I think I can tell you how to get it done for FREE!

    We are a family run appliance business for 65 years and this procedure is used by every
    manufacturer in the USA.
    It's called a push pull!
    They even call me from whirlpool trying to coerce me to do this for them!


    Here is what you must do!
    I do this a lot for my customers!
    We are a family business for over 65 years

    You get together all the service invoices and organize your self with the sales slip and service slips and call whirlpool,"Consumer Affairs" 1-800-253-1301
    DO NOT USE OUR industry terminology, "PUSH-PULL"

    Then we are going to get them to do a whats called a "PUSH-PULL"!!!!!

    You tell them when you bought it and how many times service has been to your rescue! With documentation of dates
    Be calm, nice and reserved! BUT FIRM!

    You want them to replace this lemon with a brand new machine! And ask them if this is a model flaw .That you want another machine with an up grade so you are not going to go through this again with this model!

    Not even delivery.No matter what the dealer says to you about money! No money, honey! Got me?The companies forbid the dealers from taking any money from the push pull customer !
    They pay us!!!
    Unless you want to tip the guys on the truck.

    Some times I've told my customer that when it's a lot past warranty that for good measure, Tell them,
    "I just took a loan to remodel my whole kitchen, and I have gutted the kitchen and found all my stainless steel Whirlpool Gold appliances that I am ready to purchase BUT !
    But I cannot in good faith follow through with this buy until I see that Whirlpool does indeed back up their product!

    Your going to love the service and being in control!
    You are fine now!
    All will be right!


    They will fix it for free or swap it out for a new one.
    I believe this time they will rather change the door at no cost to you!!



    We started with appliances 65 years ago and still sell them TOO!



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