Black menu-like box randomly appears, covering the picture
My 15DLV76 is 1.5 years old. Within the past 2 weeks, when watching antenna TV (not cable, not DVD), a black box randomly appears on the bottom half of the screen. It is a single black box, not like the 3 boxes that appear with the setup menu. If I change the channel the box disappears and may or may not reappear. Help?
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Re: Black menu-like box randomly appears, covering the...
This is a problem with closed-captioning. What you are seeing is a closed captioning box with no captioning in it. Usually this is being accidentally transmitted by the cable company "head end". Just make sure your closed captioning function is completely turned off. if you are seeing it randomly, it may well be coming from your cable company. Is it just on certain channels?
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your captioning or "text" is on. usually inside the tv menu. if not its your cable or dish box has captioning on. black box usually means its in text mode instead of CC thus the black box rather than text
i had the same problem with a Sanyo tv, was ready to trash it and a friend told me how to fix it.i went to the tv menu (not cable or satellite menu) and from the settings list chose CLOSED CAPTION . i had inadvertantly made a change there which left me with a black text box and very little viewing area. i just had to make sure all of the options for CC were OFF. hope this helps
That would be my solution. The trouble is either in the box or your connecting cables. Verify this by connecting the cable directly to the set. Then try a new set of connecting cables, or call the cable provider to replace the box.
Could be as simple as a software upgrade if the picture looks okay after it come on... What software version are you currently running? SOFTWARE VERSION CHECKStep (1) Turn the TV ON.
Step (2) Using the TV Remote, Select Antenna C.
Step (3) Press the MENU button on the Remote.
Step (4) Menu will appear
(Figure 1) Step (5) Press the Cursor Down button and Highlight SETUP
(Figure 2) Step (6) Press SELECT on the Remote Control. Setup Menu will appear
(Figure 3) Step (7) Cursor Down and highlight UPGRADES
(Figure 4) Step (8) Press the SELECT button on Remote Control. Upgrades Menu will appear
(Figure 5) Step (9) Read the Software Version
This is a simple and common problem. The solder joints on the vertical output IC have cracked loose. I actually did a housecall on the exact same set with the exact same symptoms this morning! A good tech will resolder the pins of the vertical output IC and all other major solder joints on the main board and the set will play fine.