Ricoh Aficio Scan Reads

It is a problem with the network connection, if you are using scan router recheck the configuration settings in case of scan to email check connection with smtp server, port no. ssl on or off and do the connection test, check mail server authentication, rest assured it is not a problem with the machine or GW controller.

CHECK THE PAPER SENSOR, U CAN SEE ON THE RONT OF TRAY COLOR GREEN AND SELECT THE RIGH PAPER SIZE RICH FOR U

have you installed the driver for its scanner? here's the link http://www.ricoh-ap.com/downloads/GetDriver.aspx?CID=1&pn=Aficio%u2122%201224C&path=http://support.ricoh.com/bb/html/dr_ut_e/ra/model/c24_32/c24_32en.htm

In order to connect it to a network, you need to have the print/scan option installed. If your copier has the print/scan option, you can hook it up with an Ethernet cable and download the print driver from the Ricoh website:

http://ricoh-usa.com/downloads/software.asp?tsn=Ricoh-USA

questions 1st are you able to print to the copier by wireless ? 2nd was ever able to scan to folder on your laptop by wireless ? If the answer to both is yes try and plug your laptop into a network jack with a network cable and see if you can scan then. If you still can't it is possible the path to your folder has changed or your permission (password) has changed to your folder or the folder is not there anymore.

When you scan on the platen glass it should ask you if you want to continue scanning after the first page... yes or no.

The document server portion of the copier not only has limitations to it but it has compatiblity problems with it as well when dealing with mulitiple pages. The SODIMM card could be set for 64mb on your copier and the buffer is too small to work with it. It doesn't work the same way as a fiery server does on todays copiers.

Ricoh tech support has told me there are three ways to use the scanner:

1) Scan to e-mail.
2) Scan to ftp server.
3) Scan to document server using a seperate PC as the server.
4) Scan to a local computer using Desktop Binder.

www.ricoh-usa.com has software to do 3 and 4. #1 can be setup by adding the smtp server to your copier in the file interface section by pressing the user tools/counter. You have to have the IP address to the smtp server in order to get it to work. You can contact your internet provider to get that.

Using the document on the copier is for temporary storage and isn't designed to handle big jobs to it as well. You can experience storage problems as well if your print server is full or you are storing faxes to the memory.

The memory can be updated to the copier as well. It can read a SO DIMM PC100 card up to 256 MB. It's an older memory module that they use on older notebook computers. You can get them at computer stores or get them through PNY.com.

Try adding the scanner's IP address in the scnhosts file in the TWAIN folder. Format is similar to the windows hosts file. You'll see a commented out sample entry, just modify that to suit your needs.

This may or may not work for you; we had it working under this configuration but then it stopped for no apparent reason. also note that scanrouter isn't supported under vista. Only advice I've been given so far is to revert to sending scans via SMTP - not ideal!

To use the scan to email function on your copier you need some settings from your internet provider (email setting specifically). Go into Outlook options and get your SMTP server, user name and password.

On your copier you need to change under User tools, system setting and file transfer and put these settings in. As long as your machine is set up for scan to folder thats all you should need.

do you mean how do you creat a folder to scan your documents into ? if you have document server or scanner buttons on the key pad, then just select scan and mofidy the folder to your choosing.


Thank You,

Mikey