Question about Tao XM2go Satellite Radio Receiver

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Antenna Connection Problem

I have used my XM2Go in my office with an Altec-Lansing base and window antenna for several years and I occassionally use the unit in my car with a roof magnetic antenna. Recently the unit has experienced weak signal at the desk and then swithces back to channel 1. Over the weekend I tried to use it in my car and it could not find a signal when connected to the cupholder base. All connections seemed tight and the unit showed a signal before I set it into the base, but once in the base it lost all signal and displayed a message indicating no antenna connection. I am wondering if the tuner or antenna connection are going bad as electronics are wont to do. Is there a way to check or have it repaired? If the cost of repair is high, is there another unit which will utilize all of the accessories (desk speakers and car connections) that I already own?
Thanks for any helpful hints as I like the potential portability and feel frustrated.

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  • dcgibbski Nov 19, 2008

    I am experiencing the same problem with my Sportster replay unit.

    I have replaced antennas but still have the same problem.

    The unit says aquiring signal.

    When a friend of mi9ne plays his unit beside mine, his works fine.

    Is there a way to have the receiver serviced and is it expensive?


  • ck48t Nov 21, 2008

    Dear dcgibbski,

    I finally heard from XM about service possibilities: None available. They referred me to another manufacturer who's tech support stated that for discontinued items no services are available. I did some more digging and found that, in my case, the Delphi MiFi radio appears to use the same interface and be virtually identical to the Tao unit in all of its features, AND it is still available for sale. So the only solution I have found is to replace the unit with one having an identical interface. See here for a display of the interface (page 10) . Perhaps you can find a similar unit to your own. It is mighty frustrating! I will be going to CES and I will give an earful to XM and Tao about maintainability and service.




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I have the same exact problem. I took a small needle nose pliers and pressed the antenna connection on the TAO radio. I put it back into the cradle of my Altec Lansing amplified speakers. It works again. For how long we will see.

Posted on Dec 30, 2009

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