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I had a similar problem where I had a jam, cleared it and it was not working again. It was a new machine within the store's warranty where I can return things no questions asked, so I returned it and got a new one. The new feeder won't catch at all and I never had any jams with the new unit - I put a stack of paper in to convert to PDF and it will do one at a time, or if it does do more than one, it misses stuff.
I never had a problem on the old machine until the jam. I don't know why the new one is not working.