Question about AT&T Partner 18 Phone (315805B)

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"0" selection not retrieving voice messages

One of our employees is unable to check his voicemail. When he is asked to press "0" to retrieve a message, pressing the button just takes him back to the main menu. Please assist! Thank you!

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Need to change the dial 0 time out code to ext 10 or call service operator.

Posted on Sep 03, 2009

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1 Answer

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See if this works for you.

Remote Operation
When you are away from home, you can operate your answering system with any
touch-tone telephone.Use this function to check for recorded messages, to play or
delete messages, even record a new greeting message.
1) Call your telephone number.
2) During the greeting message, press 0 and enter your PIN code.
3) The answering system announces the current time and the number of messages
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4) You may continue to listen to the voice prompts, or you may select a command
from the following chart:

Command Function
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0 then 2 Play Incoming Messages
0 then 3 Skip a Message
0 then 4 Delete a Message
0 then 5 Stop Operation
0 then 6 Answering System On
0 then 7 Memo Record/Stop*
0 then 8 Greeting Message Record/Stop*
0 then 9 Answering System Off
1 then 0 Voice Prompts

If you forgot to turn on answering system the directions for that are here:

Turn on the Answering System Remotely
If you have forgotten to turn on your answering system, you can turn it on remotely
from any touch-tone telephone.
1) Call your telephone number.
2) Wait ten rings until the system answers. You hear intermittent beeps.
3) Press 0 and then enter your PIN code. The answering system announces the
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4) Press 0 then 6 to turn the answering system On. You hear the outgoing message
and a confirmation tone.
5) Hang up the phone; subsequent calls will be answered by the system.


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