Question about Brother MFC-7820N Printer

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Not able to send fax to an eFax number

My MFC-7820N is working fine. I can fax to a regular fax number, but when I try to fax to an eFax number, a fax connection is not completed. I can hear the fax tone start after the second ring but then it drops, it does not continue to make connection and I don't hear the fax connection tone as I hear when faxing to a regular fax machine. This same sending feature was working fine all along but suddenly started acting up recently. I have already changed the Compatablity to Basic and I continue to have the same problem of not able to send a fax from the MFC-7820N to an eFax number.

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I've had the same problem before. I don't know if it will solve your problem directly but I can offer a work around or two.

1. I have an efax number but with a company called callwave.com , I fax stuff to other customers using callwave and my MFC 7820n completes each fax successfully. So if you can get yourself a callwave efax number you can fax to yourself and forward fax as an email to your intended party.

2. Or, you can use your mfc 7820n to scan your fax docs as a pdf directly to your computer and then emailing them to your intended party.

Unfortunately it might be a brother issue because at the office when I use the hp fax machine instead of the brother machine, the hp faxes to efax numbers without a problem.

Posted on Oct 22, 2008

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Fax automaticaly daling #365 etc like tha number how can reset my MFC 7450 printer


Found this here...

(For MFC-7420)
When you turn off the MFC's power switch its memory will be cleared. To check
whether the MFC has faxes in its memory see Checking if the MFC has faxes in
its memory on page 11-5. If there are faxes you need to save them before following
the suggestions below (See Transferring faxes to your PC on page 11-5 or
Forwarding faxes to another fax machine on page 11-5).
Turn off the MFC's power switch and then turn it on again. If the error message
continues, leave the MFC for several minutes and try it again.
Check the settings in your application software to make sure it is set up to work
with your MFC.

(For MFC-7820N)
Turn off the MFC's power switch and then turn it on again. If the error message
continues leave the MFC for several minutes and then try it again. (The MFC can
be turned off for up to 4 days without losing faxes stored in the memory.)

Looking through this manual, this is the only solution that I could find. There are options on the 7820N model in the menus that will allow you to reset the printer itself, and i quick search through the above link for "printer reset" should bring you to the menu selections for that.

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1 Answer

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Depends on the hotel.
Some have a specific dedicated line that allow direct dial (no 9). Some block long distance calls and required the use of a calling card.
Otherwise, dialing 9 should work.
Can you hear the dial tone? What kind of sound do you hear when it fails? Is ti list a fast busy signal? Or do you just hear nothing?
If they have the speaker off, try to call your cell phone from the FAX just to see if it can make an outbound call at all.
Also, try tracing the wire from the fax machine. Make sure it is plugged into LINE and not PHONE. (or the jack with the picture of a wall jack, not a picture of a phone). Some hotel patrons disconnect FAX machines to use the phone line on their laptop modem and then neglect to properly reconnect the fax machine. Also make sure it is connected at the wall.

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For some reason the fax doesn't seem to work.
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thanks MMD

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Shaun at WardLF357@aol.com:

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