Question about Dell Inspiron 6000 Notebook

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Laptop reading dvd only

Unfortunately my laptop is not reading any audio cd nor any softwares cd. however it is working fine with DVD ..could you please help what i should do...reminding in mind it is both a cd and dvd player

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The majority of the time when the drives stops reading either CD's or DVD's, it's a failed reader board in the drive. The drive has two reader boards in it, one for CD's, and one for DVD's, one can go out and the other will work fine because they are two separate boards or reading systems. It's common for the CD board to go out and leave the DVD intact, simply because the CD board has 10 times more use. Most likely you will have to replace the drive, however, there are a couple of other things that can cause it to do this, they are rare, but still occur occasionally. Start by uninstalling the drivers for the CD/DVD drive from the device manager, then reboot. The machine will find the drive automatically, and reinstall the drivers. If it's a glitch, this will cure it. You can also try a lens cleaning kit. You can get one at Walmart or Bestbuy for around $10. It's extremely rare that a dirty lens would cause this, but it won't hurt to rule it out. If these don't work, then unfortunately, your only option is to replace the drive.

Posted on Sep 05, 2008

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