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Does it take standard disposable batteries or a rechargeable pack? If the first, check they are inserted correctly as per the illustration in the battery compartment or instruction manual section on inserting batteries. If the second type, recharge the pack. If problem continues check Troubleshooting section of manual or online at Samsung's website.
Try using some thin tweezers or "duck-billed" pliers. The most likely cause is the battery being inserted in the wrong direction. Take the memory card out first, as this allows the thin wall of plastic to move just enough that you should be able to grab the end-cap of the battery.
I did the same thing. Don't send it back. I used my fingernail (it hurt like hell), and then used a blunt end of a spoon. It doesn't break very easy, jsut don't dig in, cut it, or put force on that black plastic part.
Defective mechanism, a stucked mechanism is present. camcorder are smart it can detects error and shuts down itself for safety. earlier models dominoes the defect if the user is not quick enough to react when something goes wrong with the camera. You need professional service to fix it.