Question about HP Officejet 6310 All-In-One InkJet Printer

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Software of HP 6318officejet not working

I'm not able to load the drivers for scanner and rest on my desktop connected through network.

The software takesup a lots of time and never gets loaded up.

Pls help

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  • 234 Answers

Try a complete uninstall:
Unplug the USB cable from your PC.
Go to Control panel add or remove programs. and delete all the entries you see for HP.( If it promts a restart do not restart now)
Then open my computer> C:drive> Program files> and delete the HP Folder only (not Hewlett Packard)
Then Open C:drive> Program files> Common Files and then delete HP and Hewlett Packard folder.
Then Go to C:Drive> Windows> Temp and empty the temp folder as much as you can.
Then go to Recycle bin and empty recycle bin.
Then Insert the All-In-One CD and cancel the installation process.
Open the content of the CD> and open Util folder> Then CCC> Then click on Uninstall_L4 and follow the on screen process.
After all restart the computer.

Now if possible try downloading the print driver from HP website and install the same:

For Winxp:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-40459-2&lc=en&dlc=en&cc=us&lang=en&os=228&product=1119598

Then Click on download only and then install it from there.

For Winvista:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47754-1&lc=en&dlc=en&cc=us&lang=en&os=2093&product=1119598

Then click on download only and try installing the same

Good luck

Posted on Sep 22, 2008

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1 Answer

Can't setup scanner


Hey there,
The solution is found in the accompanying software package. Assuming you have loaded the correct drivers for your machine, and installed this software package you need only to open HP essential software and click Get images.
An option of scanner should be displayed, and selected by you. From there, the software should guide you through the rest of the process to scan

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Which driver set did you install? Did you install the HP basic drivers, the full software or the Windows XP built-in driver? The Windows OS driver usually only is the printer driver.

If you connected the USB cable before installing the HP software, you will get the OS drivers. Disconnect the USB cable and then uninstall the printer driver. (Start > Control Panel > Printers and Devices. Then right click on the printer and select Remove Device.)

Install the HP software. If you want to launch a scan from the all-in-one's front panel button, install the full software.

Next open the scan software on your computer. (This is the HP Solutions Center for most models if you use the full software.) Attempt to launch a scan from the software. Adjust the resolution and other settings as needed. Then use those settings to adjust the destinations for the front panel buttons in the software. (Settings > Scan Settings > Button Settings)

If this doesn't work, try a different USB cable, a different USB port on your computer and a direct connection (if you are using a USB hub). Scanners require bi-directional communication with the computer and may fail when the printer works due to a minor cable issue. If you have the printer connected to a router or similar device to turn it into a network printer, again the scanner will not work. Again the direct connection to the computer is needed.

If you are still having trouble, can you use the all-in-one's copy function? If not, do you have any error messages? If the scanner mechanism isn't moving, the unit probably needs service. (This model doesn't have a scanner lock to protect the mechanism in transit.)

I hope this helps.

Cindy Wells

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1 Answer

I am having problems making my scanner work - I can't scan a document from the printer/scanner/fax/copier to my laptop


How is the all-in-one connected to your computer? What OS are you using? Did you install the full software, basic drivers or the OS drivers? Are you starting your scan from the computer or the buttons on the all-in-one? Is this a newly installed printer or one that has been used several times with this computer?

The Photosmart C7180 can be used with a USB connection, wired ethernet network, wireless network, bluetooth or PictBridge. For a Mac OS, only the USB connection will work.

If you need the drivers, see http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1153754& and select your OS.

If you connected the all-in-one to the computer via a USB connection before installing the software, you may have an OS driver that does not include the scanner driver. Disconnect the USB cable then uninstall the driver. Then install the HP driver. If you do not install the full software, you will not be able to use the buttons on the scanner to launch a scan. You'll have to start the scan from the computer.

If you have the full software, the HP Solution Center is installed. This includes a monitoring program that should run when you start your computer. This listens for the press of a button on the scanner and launches the appropriate part of the HP software. However, you need to set the button destinations in this software first. I recommend manually scanning at least once to set the appropriate resolution and destination folder for your scans. Then in the Solution Center, click Settings, Scan Settings, Button Settings and then Front Panel Scan Buttons. Set these based on your default settings.

If this all-in-one has been working previously, check your connection. Scanning requires bi-directional communication with the computer and can fail even when the printer works. Try a new USB cable and a different port, if you are using that connection. If you are on a network connection, check that the firewall isn't blocking communication. (Temporarily disable the firewall to check.) In Windows, check the Devices and Printers (Win7's name) control panel and check if the scanner is a listed device. Right click on it and check the properties and status. (All-in-ones are often listed twice - as a printer and as a scanner.) HP offers a diagnostic program, http://h10025.www1.hp.com/ewfrf/wc/doclink?lc=en&cc=us&product=1153754&tmp_docname=c02114802 , to check for issues with the scanner.

Try manually scanning with another program than the HP software. Windows includes some options that will acquire scans. XP, Vista and Win7 all include Paint (File > Import from Camera or Scanner > New Scan). Windows7 (and some versions of Vista) include Windows Fax and Scan (click New Scan). If you have the Microsoft Live software, you also have Windows Photo Gallery (works like Paint).

If you are connect the all-in-one to a USB print server, the scanner probably won't work. Try a different type of connection.

If you are using the all-in-one on a network, make sure that the network is up and the printer has an IP address. I've seen routers lose their connection for various reasons. (Rebooting both the modem and router sometimes cures the problem.)

Please add more information on your specific scanner problem and I'll try to provide specific suggestions.

I hope this helps.

Cindy Wells

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1 Answer

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How are you connecting the all-in-one to the computer? If it is a wired connection that has worked in the past, try a new data cable. Scanners require bi-directional communication with the computer. Can you launch a scan from the computer? What OS are you using on the computer?

Did you install the full software from HP? The software is available here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3235686& . The buttons will only work if the full software is installed, the destination and defaults are set in the software and a monitor program is running. If installed, lauch HP Solution Center and try to scan. If you get no scanner, then you may not have completed the installation. This may require using a wired USB connection and then installing additional drivers.

If you connected the USB cable before installing the software, uninstall the driver and then disconnect the data cable. Restart the computer and install the HP software then connect the USB cable again.

I hope this helps.

Cindy Wells
(if you are using a wireless network, check for signal loss issues.)

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1 Answer

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Having re-read your post it seems you have a visioneer scanner and installed HP scanjet drivers so this would definitely be an issue.

Ok, unplug usb lead between scanner and pc.
go into add/remove programs and remove any scanner software that may be showing.
load correct scanner driver (preferably the latest version from the manufacturers website).
plug in scanner usb lead when prompted and turn scanner power on.
It should then install correctly.

If usb stuff starts playing up it's usually easier to unplug it, uninstall it then re-install it using the latest drivers from the manufacturers' website. Don't just stick the disc in and re-install. Can save hours of messing about.

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I hope this helps.

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You may want to try this web page that tells you how to get the HP 5300C
working in Vista. It works fine on HP 5400C as well.

'Tutorials - How to get your HP Scanjet 5300c working in Windows Vista'
(http://www.pixel2life.com/publish/tu...windows_vista/)

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I have new Hp photosmart C4385 all in one scanner, printer, copies. The printer was initially onstalled. Working w/ wireless HP pavillion. It print & copies fine. Scan does not work. When I enter...


I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to www.hp.com/#Support. In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).

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If your scanner is already plugged in, find it (it could be listed under 'imaging' or under 'other devices'. You should see a yellow exclamation point indicating it's there but not working.

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I've used the "Panel" to scan my pics. Working like a charm.

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