MP3 and Digital Media Players
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Generic problem for all MP3 and Digital Media Players

Computer won't read mp3 player




By smorgasbord4 on Sep 05, 2008

" "
I have a Sansa e250 mp3 player. I just ran the recovery mode to get rid of a previous problem. But now, whenever I connect my mp3 player to the computer, it doesn't work. The mp3 player will say it's connected, but the computer won't say anything at all. And when I run rhapsody, it says "please connect device". Same thing with windows media player. Did I skip a step or is there something that I need to install or reinstall for my computer to recognize my device?
i cant connect my sansa clip mp3 player,my player only says that is was connected,but my compter doesnt respond at all
i hav sandisk sansa fuze.... wenever i plug my sansa to d comp,my comp s nt detectin my sansa.... tried a lot bt could nt make it detect.....pls do reply if u hav a solution.......
New Sansa Fuze 8 GB. Loaded yesterday. Playlists on SD card show, but contain no songs; the biggest problems is now when I try to connect, my computer won't see it

Same Problem

Jan 27, 2009

-   My Sansa had the same problem.It reads it is it pluged in on the Sansa but not on the computer.-   Guest

Dec 25, 2008

-   I just got it 4 xmas and it won't install. this sucks. -   hielvis12

Solution #1

posted on Sep 05, 2008
Somewhat Helpful)

ThaMp3Doctor

Rank: Guru 
Rating: 86%, 4638 votes
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
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