I saw some of your recent postings (within a year) and thought I might as well run this by you before trying to deal with Gateway.
I'm having some keyboard issues with my Gateway 7426GX laptop. I feel they're specifically related to corrupt drivers caused by software that I installed for a keyboard known as ZBoard. I have tried uninstalling that software, even recently did a complete flush of the hard drive, but still no luck. The "B", "V", "Enter" and 3 arrow keys (excluding the left arrow) have quite working. Everything else is just fine. Nothing was ever spilled on the keyboard, and the keys push down comfortably.
If I plug a keyboard into the USB ports that keyboard will work just fine.
I do it a little odd that when I go into the control panel, the location for my standard keyboard is "plugged into keyboard port". Maybe thats the norm though. It's listed as a "Standard 101/102-Key or Microsoft Natural PS/2 Keyboard". The two system driver files are th 8042prt.sys and kbdclass.sys. I've updated kbdclass.sys with a newer version but can't find the 8042prt.sys.
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Seem to be circuit issue.
You can check charger with volt meter to check its working ok.
Drain all resistors of power by removing battery and charger and holding down power button for 10 seconds.
There is a power button board that can be bad.
I like to break things down by just powering the laptop with memory and keyboard, power button board only. this will require removing motherboard power button board so it will only be the parts to POST.
Minimal Post .
It can be an array of things from the systems casing shorting it out to other hardware.
I fixed a friends laptop recently different brand than your but exactly the same keys she had to bash them to make them work. My first thought was needed new keyboard. Was running vista messed up a lot so i decided a format and put win7 on and is now working perfect. I know this isnt a great answer but strange its the keys on a totally different brand laptop? Hope you get it sorted could you get back to me when you do and let me know? Im so curious now ....Hey possibly just uninstall the keyboard drivers in device manager reboot and see what happens when the pc reinstalls them? Cheers from Scott
It's not the keyboard. If it was, it wouldn't work in anything.
It's possible that the "normal.dot" template is protected. This will result in any document created using that template also being protected. Try going into File -> New and creating something specific, for example a menu, that uses a different template. If suddenly you can use the keyboard, then you've found the problem.
Under those circumstances, use the Windows Search tool to find the file "normal.dot" and delete it. When you run Word again it will create a new, unprotected document template called "normal.dot" and Word should function correctly from then on.
yeah, press F1 to start your machine. But if not working get an external keyboard and see if it will work.If it works, go to your "control panel" and Double click on "keyboard" click on "hardware" to see the number of keyboards present.. If they are 2 them try un installing the faulty one.. restart the machine and notice if the computer will recognize it..
I did this all with a USB keyboard and mouse by the way.
OK, so now that I can actually use them, I start to test out the touchpad and keyboard and had the same problem all you lot did. I looked at the keys which were giving me greif and saw that they are all keys that had alternate settings when used with the function (fn) key. Turns out that there was a fn lock on the keyboard which I cleared by holding the fn key and pressing f11. This turned off a little LED just above the "9" key and voila, working laptop again.
To test if this is the problem with your laptop, press and hold down the "fn" key and press any of the keys which are coming up incorrectly. If while holding it down (cancelling out the lock, like how shift and caps lock work) the correct character appears on screen, then you too are suffering from funct-itis (tm)
This is typical of a keyboard that is failing. Your laptop is probably still within its three year warranty so I would contact Dell tech support and talk to them about a repair. They will likely want you to run their diagnostic on the blue drivers & diagnostic CD that came with the laptop so you would save time by running that first. All you do is place the CD in the CD drive, turn the laptop on and hit the F12 button when prompted but before the Windows start screen appears. The CD is self booting so when you are prompted hit a key to boot from the CD and start the diagnostics program. Select the keyboard test, run it and document the results at the end.
Let us know if you have any other questions and thanks in advance for rating this posting.