Question about Audio Players & Recorders
SOURCE: ZEN 60G STUCK IN RECOVERY
As with the error message suggests, you had a HARDISK PROBLEM. It's hard to diagnose Hard disk problem. You either had a loose hard drive connector or worst, you might had a stucked up drive when you dropped your player, or when you suddenly lost connectivity through your PC through several reasons such as power shortage, power spikes, or temporary hardware conflicts. All these may cause hardisk bad sectors.
If you know how to dismantle your player, then you can try reconnecting loose hard drive connectors if you know where it is located. It is the multi-pin connector, so be careful with the correct orientation of the connector.
It might be a little harder for you if the case is a stucked-up drive.I tried repairing harddrives before by dismantling the player and exposing the hardisk read/ write arm shaft (don't ever try to unscrew the hardrive if you don't know what you're doing. A slight misalignment will render that unfixable!).
Check if stucked hardrive is the case. Power up your player and hold it close to your ears. If you hear large clicking accompanied with unwanted noise, then you do have a stucked drive in your player.
With some hardrive, you'll just have to remove the sticker, and you'll find a small hole wherein you can insert a pin or a very thin wire and slightly and carefully dislodging the stucked arm until it's free moving).But be very careful, this one's a very delicate procedure. Do this at your own risk! In my Zen Micro (ST1 Hard drive based, SEAGATE brand), it worked for a while. But after sometime, it wears permanently rendering my player totally useless.
I would suggest, that you buy a new hardisk for that one or find a replacement. I'm not familiar what kind of hardisk the Zen 60 Gbyte uses. I think it is the larger 3 - 4 inch drive. If it is a small ST1 Drive such as the one found in my Zen Micro, then you can replace it with a Compact Flash CF Card (same size and pin configuration). It is a flash based card, more durable and shock proof. It causes no hang-ups and is much faster on startups. Ask your local dealer for this if this is possible, or if they had a replacement. Or you can search some proper documentation and specs, or even a simple fix for your Zen 60Gbyte player on the web. Most of my repairs came from instructions and hacks from the web. Only 30 percent of them came from my intuition, that is purely electronics troubleshooting (I'm dealing with microelectronics surface mount devices testing and replacements, not advisable for non techs as these are really tiny miniature parts you will be dealing with)
Hope this helps...
Posted on Mar 15, 2008
SOURCE: Zen vision m firmware problem
Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.
Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.
Posted on Jun 28, 2008
SOURCE: Zen vision m firmware problem
Dear All this problem is caused if the computer has windows media player 11 installed. I googled this for days trying to fix it - & was relieved when i finally sorted it - it's very easy. Just do the following.
Use a computer that has XP (either pro or home edition) (forget about vista....). go to add/remove programs - uninstall windows medi player - on my PC it does a roll back to WMP version 9. There's also a program called "Windows media format runtime 11" which comes with WMP11 & you need to uninstall this too - otherwise it still won't recognise the player.
Then restart your PC. Then make sure you have downloaded the lastest firmware version - just google it - trying to find the right one on the creative website is not easy - their website is poor - there are quite a few other places you can download it from.
Then I clicked the "reload firmware" option in the recovery mode (I had already deleted it 4 days ago). Then when your PC has restarted plug in your Zen, it should come up something like "MTP device recognised". Now when you double click on the firmware downloaded to install - it it will recognise the player & you can click the upgrade button. It does the upgrade & puts the firmware back on the ZEN. I got a message saying "firmware upgrade failed" at the end although when I started the player - it booted up as normal & I was able to reload & play my music.
This sure beats the "send it back to John Lewis, pay 60 quid & wait 6 weeks for it to come back " option - if like mine it's out of warranty
Posted on Jul 22, 2008
SOURCE: Firmware problem
See the solution for PC not recognizing your player. You should downgrade to WMP10 by uninstalling WMP11 and WMP11 runtime. Uninstall portable device drivers from System menu and restart the computer. Replug the USB and the player should now be recognized.
Posted on Aug 22, 2008
It was my problem, too. I simply disassembled my device and found that the contacts of front button pad have disconnected because it was bad fixed. I have put a piece of a broken match under the pad to fix it and it solved the problem.
Posted on Nov 18, 2008
Tips for a great answer:
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