Question about GE JE2160 Microwave Oven
I found the envelope inside unit and tried to follow the diagnostic flow chart but it's not very good / helpful. Or maybe I just don't know what the heck I'm doing. Can set cooking time and when I press start, the microwave clicks like it is going to start heating, but I get no lights, no fan and no power, but the timer continues to countdown.
The only weird thing that happens is if I push one of the food heating buttons (popcorn, potato...etc) and then push start, I get a "sensor error". Since I've never used those buttons before, I don't know if it was supposed to start cooking directly after pushing "popcorn" or if I was supposed to hit start. Either way, it probably shouldn't give me a "sensor error".
Any help is appreciated!
This is usually caused by either a bad door switch, a loose door switch mount, or occasionally a problem on the control panel.
Even though a door switch clicks, it may still be bad inside. Its continuity must be checked.
Door switch or mount trouble can be caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.
There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.
The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.
Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.
One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.
If you or someone you know decide to look into it, we have critical information on safety, disassembly and door switches at our site, and our link is at our listing here on FixYa:.
You can find helpful exploded view diagrams and order parts by entering your full model number here.
Glad you found the "mini-manual". It's very helpful when troubleshooting & testing.
If you only need a switch, you can order one from us for $5 postpaid.
If you think the problem is on the control panel, we repair these nationwide by mail for $39.95 postpaid in most cases.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Sep 06, 2008
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Posted on Jan 02, 2017
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The microwave oven may be provided with a self diagnostic routine that can be operated
through the touch pad keyboard. To enter the self-diagnostic routine:
1.While pressing the CANCEL keypad:
a) Open the oven door.
b) Unplug the microwave oven for 2-seconds and plug it back in.
c) Release the CANCEL keypad and close the oven door. You will see the following display.
NOTE: The humidity sensor test results will appear on the display after 8-seconds.If the tests are successful, "OK " will be displayed. If one or more of the tests fail, "ERR " will be displayed.. 2.When a keypad is pressed, a number according to the test chart will be displayed. When no keypad is pressed, a blank "—" is displayed...
POWER FAILURE &FAILURE CODES
Power Failure: After a power failure, the WELCOME screen will be displayed.
F2 —Keyboard Failure: Refer to the Tech Sheet and conduct a touch panel continuity test.
F3H —Humidity Sensor Failure: Refer to the Tech Sheet and test the sensor.
F6 —Microwave Relay Failure: Check the microwave relay.
F7 —Microcomputer Board Failure: Change the microcomputer board.
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