Question about Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator

1 Answer

GE Side by Side refrigerator/freezer Evaporator keeps freezing up

The evaporator coil (the one in the freezer) has frozen up twice in the past week. We do not have kids in the house, so I am certain the door is not open too much. The door seal is in very good shape, however I cleaned it and lubricated it per instruction manual any way. Unit is only about 2 1/2 years old, it is not digital but does have an electronic control board (as most things do these days). Where should I look first? I am average in electrical skills for a homeowner. I have already cleaned the condensor coil, freezer thawed out about a month before the evaporator problem started, it was dirty but everything was good after I cleaned it. Thanks for any help, can not afford to buy a new one, and do not think that is necessary at this time but I could be wrong.

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,027 Answers

Sounds like the auto-defrost timer has gone bad. In many cases, that is the cause. Check with GE service.

Posted on Sep 05, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Where is the evaporator fan motor? My Freezer and fridge would quit cooling/freezing. I took the back panel off in the freezer a week ago and the evaporator coils were completely frozen over with ice. I...

I do not believe the problem is the fan. sounds like the frig. is low on Freon this is what will cause the ice build up. you need to find the leak, you can do this by spraying soapy water on coil tubes & watch for bubbles. repair leak & recharge.

May 25, 2015 | Samsung RS261MDBP Side by Side...

1 Answer

My GE side-by-side is not cooling.

The electronic control board is probably your culprit. These control boards control the compressor, fans and defrost. Look for any burned spots on the printed circuit bout it could be just bad.

May 11, 2014 | GE GSS25SGPSS Side by Side Refrigerator

1 Answer

My refrigerator will cool for about 2 weeks and then everything starts meltingand it stops cooling

your evaporator coil is freezing over due to either the defrost heater or thermostat on the evaporator coil are not working,you can check both of these components with an ohmmeter but the thermostat needs to be below freezing to test or it will show bad even if its good,theyre both behind the rear panel inside the freezer,if the evaporator is iced over you cannot get cold air to move

Apr 06, 2011 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

The freezer fills with water and overflows about once a week.The food is partially frozen and the ice is clear and wet. The fridge is cold and no problems but the freezer doesn't fully freeze and water...

your evaporator coil in the rear area behind the freezer back panel is frozen over with ice and the coil can no longer deliver cold air due to ice blocking the air flow from the evaporator fan,remove this rear panel,defrost it with a hair dryer,check the defrost heating coil for continuity,they go bad regularly,if not the heater coil under the evaporator coil,it may be the defrost timer in the refrigerator section of the unit that powers the defrost coil that needs replacement

Jul 25, 2010 | GE 22.3 Cu. Ft. Bottom-Mount Refrigerator...

1 Answer

Freezer runs at 20 below and refrigerator runs at 60 ge profile

Most likely the defrost heater is burned out below the evaporator coil. It will be easy to spot because on the profile the defrost heater has a glass tube covering the element inside. You will need to defrost first before you will be able to see anything. If you replace the defrost heater also replace the defrost thermostat, Thanks, Sea breeze

Aug 26, 2009 | GE Profile Stainless Bottom-Freezer...

1 Answer

Not cold anymore

You will need to unplug refrigerator and remove the rear panel in back of the freezer. Look to see if the evaporator coils are frozen over and if yes defrost with a hair dryer. Look at the bottom of the evaporator and you will see a defrost heater. Some have a glass tube on outside. Look to see if the heater is burned out. Then let me know what you find, Thanks, Sea breeze

Jul 16, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

GE Side By Side refrigerator evaporator freezing up

is there good airflow around unit (should be away from wall about 2 or 3 inches on all sides) you say you cleaned under so about only thing left that can cause ice is low freon or defrost timer going out slowly

Jun 02, 2009 | Frigidaire FRS-26DR7D Side by Side...

2 Answers

Build in kitchenaid, freezer working but not freezing

This video I made how to change evaporator on Thermador refrigerator, which is just copy of of Build in Kitchenaid. Problem was that it was running, but ice cream never got frozen. I checked pressures, was low on freon. I checked evaporator coils - found out that defrost heater got deformed and was touching evaporator coils - so it burned holes, where freon started to leak.( I think it designed not best way). Defrost heater on this fridges way to close to evaporator coils. Check this video to get an idea what Im talking about. I hope That helps u to understand why this repair is so expensive and what causing it.

May 08, 2009 | KitchenAid KSCS25FKSS Side by Side...

1 Answer

Freezer coils freezing, fridge warm

You might want to check and make sure the interior fan is working above the evaporator coils. If the fan isn't working the air won't circulate over the evaporator and it will frost over very quickly, and also cold air won't be pushed into the fridge side.

The fan might turn off when the door is open, hold the door switch shut while you check it.

Apr 27, 2009 | GE GSS25SGMBS Side by Side Refrigerator

1 Answer

GE Side By Side refrigerator evaporator freezing up

There is a pc board that senses how long the condensor motor has been running and when it gets to a certain amount of time it turns off the refridgerator condensor and turns on the heater coil that melts any ice formed on the condensor coils untill a temperature sensor says enough then it allows the condensor motor to run again. The problem is definitely in this board which is a common problem with Whirlpool and related brands. This board is about 50 to 75 dollars and can be easily replaced.

Sep 04, 2008 | Refrigerators

Not finding what you are looking for?
Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator Logo

202 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Refrigerators Experts

Sal De

Level 3 Expert

2694 Answers

Jim Goldsmith
Jim Goldsmith

Level 3 Expert

2005 Answers


Level 1 Expert

29 Answers

Are you a Kenmore Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides