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Microtek Artixscan 2500 will not properly go through self test. When it is plugged in and turned on it is supposed to move the carriage while the two orange indicator lights flash. After the carriage movement in complete the two indicator lights should steadily glow orange and the scanner lamp should go on. when I turn it on the scanner lamp comes on immediately and the carriage moves. The transparency light glows and the reflective light flashes. When the carriage finishes its movement both indicator lights flash and the scanner lamp stays on. It is also not recognized through the SCSI card by Vuescan. One of the scanner software programs which should recognize it.

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  • catacomb Sep 05, 2008

    any other suggestions?

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  • 214 Answers

Re-install the scsi drivers and then also the scanner driver

Posted on Sep 05, 2008

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Reinstall scanner software. Scan again for SCSI devices, if controller does not recognise it, then the logic board on the scanner is faulty.

Posted on Sep 04, 2008

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  • Ginko
    Ginko Sep 04, 2008

    First have a look at the bios settings, check that scsi had not been disabled.
    Check also if your SCSI card is working on Windows device list, eventually try reinstalling SCSI adapter drivers if you get a yellow sign on it.
    A SCSI device does not need a driver to be detected, if scanning does not even detect the scanner, then SCSI adapter on scanner is probably faulty.
    And the adapter on a scanner is often integrated on mainboard.
    Try unplugging power and SCSI from all devices, computer and scanner.
    If it still does not work you need to take the scanner to a repair shop.


  • Ginko
    Ginko Sep 05, 2008

    Did you scan for SCSI devices, if scanner is not detected at SCSI bios level you cannot go any further in troubleshooting.
    If I suggest you to reinstall software or replace parts, it wont make any sense, as scanner cannot communicate with computer at hardware level.


  • Ginko
    Ginko Sep 05, 2008

    All you can do is removing your computer SCSI adapter from his slot (PCI, PCMCIA etc.), putting it back in place and reinstalling the SCSI card drivers. If it is a PCI card also swap to a different PCI slot.
    This just in case the fault depends on the SCSI adapter.


  • Ginko
    Ginko Sep 05, 2008

    Check also SCSI cable and connector, if the cable is faulty, the computer sending bad signal to the scanner can cause some weird behaviour on the device.

    Other thing you can do is changing the connection, from SCSI to usb. Install drivers for USB from the following page before connecting (or use your disk): Here is download for XP

    Here all downloads, select model.

    Here is also FAQ from Microtek when scanner is not detected.



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Where i can find a driver for my Microtek Scanner 3840 for Windows 7 64 bit. Maybe you can send me a download link? thnx.


3840 is an old scanner and the latest driver for it in microtek website is for xp. but you can try using the win7 64-bit driver of ArtixScan DI 1210 which you can download here:
http://support.microtek.com/downloads/drv_specific.phtml?slct_os=22&prod=127&bymdlnme=1
after downloading, DON'T INSTALL it. put it in a folder, then using your WINRAR, extract it (right-click then click Extract Here). Then MANUALLY UPDATE your driver by browsing to your folder when windows detect your printer or click add printer in Devices and Printers in Control Panel.

Sep 05, 2011 | Microtek scanmaker 3840

1 Answer

Printer was working ok then error 0x610000f6 came up this comes up all the time


Follow the below mentioned steps to resolve the issue :
This error is usually due to Carriage Jam issue. 1) Power off 2) Unplug the power cable from the wall outlet (should always power off first using the power button). 3) Remove the back piece and putting it back, making sure it's well adjusted. 4) Also removed the piece where the printed paper land, and put it back. In case if this doesnt help follow the below mentioned steps : Print a self-test report : ollow these steps to print a self-test report. Press the Power button to turn the product on. Press and hold the Cancel button. Press the Red-eye Removal button. Solution one: Turn the printer off, and then turn it on Follow these steps to turn the product off and then to turn it on. Step one: Turn the printer off, and then turn it on Press the Power button to turn the product off. Wait 15 seconds. Press the Power button to turn the product on. Step two: Print a self-test report Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution two: Clear all paper jams Follow these steps to clear any paper jams. Step one: Remove any loose paper 1. Disconnect the USB cable from the product. 2. Disconnect the power cord from the back of the product. 3. Remove all unused paper from the tray. Step two: Remove all paper from inside the back of the printer. From the back of the product, remove the rear access door or duplexer, and then remove any paper stuck inside of the product. Press the tab on the left side of the rear access door to release it, and then remove the door by pulling it away from the product. Gently pull any jammed paper out of the rollers.
If your product has a duplexer :
1. Remove the duplexer from the rear of the product and remove any paper or scraps of paper stuck inside of the product. 2. Open the duplexer and remove any paper or any other obstructions. 3. Close the duplexer. 4. Reinstall the rear access door or duplexer.
Step three: Remove jammed paper from the front of the printer. Remove the paper very carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find. Reconnect the power cord to the back of the product. Press the Power button to turn on the product. Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position.
With the product turned on, disconnect the power cord from the back of the product. Unplug the power cord from the power source or electrical outlet. Check for any paper or objects that might be stopping the carriage. Reach inside the product, and then manually move the carriage. If the carriage is stuck on the right side of the product , move the carriage to the left side of the product. If the carriage is stuck on the left side of the product , move the carriage to the right side of the product. If the carriage is stuck in the middle of the product , move the carriage to the right side of the product. Remove any loose paper or obstructions found. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Close the carriage access door. Reconnect the power cord to the product and to the power source. Reconnect the USB cable to the product. Load plain paper in the tray. Press the Power button to turn the product on. Step four: Print a self-test report If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution three: Make sure that the cartridges are installed correctly Improper placement or installation of the cartridges can cause a carriage jam. Installing only one cartridge can also cause a carriage jam. Follow these steps to make sure that the cartridges are installed correctly: Step one: Remove the cartridges Press the Power button to turn on the product. Open the carriage access door. Press the tab on one cartridge to release it and then remove it from the slot. Repeat the previous steps to remove the other cartridges. Look under and around the carriage, and then remove any obstructions. Step two: Reinstall the cartridges 1 - Latch in down position Slide one cartridge into its slot with the matching icon, and then press it in until it snaps into place. Figure 9: Slide one cartridge into its slot and snap it into place
Repeat the previous steps to install the other cartridges. Close the carriage access door. Load plain paper in the tray. Figure 10: Load plain paper Step three: Print a self-test report Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution four: Connect the printer directly to a wall outlet If the product is connected to a power strip or a surge protector, follow these steps to connect the product directly to a wall outlet. Step one: Connect the printer directly into a wall outlet Press the Power button to turn off the product. Disconnect the power cord from the back of the product. Disconnect the power cord from the power device. Plug the power cord directly into a wall outlet. Connect the power cord to the back of the product. Press the Power button to turn on the product. Try to print.
Step two: Print a self-test report
Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution five: Perform a power reset. Follow these steps to reset the product. Step one: Perform a power reset Press the Power button to turn on the product. With the product turned on, disconnect the power cord from back of the product. Disconnect the power cord from the wall outlet. Wait at least 15 seconds. Connect the power cord into wall outlet. Connect the power cord to the back of the product. If the product does not turn on by itself, press the Power button ( ) to turn it on. Try to print. Step two: Print a self-test report. Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. If the self-test prints, then your carriage jam issue is resolved. Connect the USB cable to continue the print job. Step three: Search for more information If you detect another issue, go to the HP Product Support Home Page, and then search for another document that relates to the issue you are experiencing. Solution six: Service the product If you have completed all the preceding steps and are still experiencing a problem, service the product.

May 01, 2011 | HP Office Equipment & Supplies

1 Answer

HP 6940 print head jammed.resume light flashing


Welcome to FixYa!

Usually print head/carriage jam is caused by paper jams or previously cleared out paper jams that left a small torn paper inside the printer.

Turn off the printer by pressing and releasing the power button.
After the printer turns off, press the power button to turn the printer on again.
The printer might go through a warm-up period of up to 2 minutes. Lights might flash and the print carriage might move. Wait until this warm-up period is complete. Then try to print a self-test page. If it is able to print, the issue is resolved. (See instructions at the end of this article on how to print a self-test page.)

If the printer does not turn off, clear any paper jam. Press the resume button on the printer front panel. If the paper jam does not clear, continue with this procedure.

Leave the printer turned on, disconnect the power cable from the printer, and then disconnect the USB cable from the back of the printer.

Push the two latch handles on the rear access door of the printer toward each other, and then remove the door. Please refer to the image below.

jas247_32.gif
Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover.
Remove the paper carefully. It is possible to damage the printer when removing paper from the front of the printer.

Reconnect only the power cable. If the printer does not automatically turn on, turn it on by pressing the power button.

Again, the printer might go through a warm-up period of up to 2 minutes. Lights might flash and the print carriage might move. Wait until this warm-up period is complete. Then try to print a self-test page. If it is able to print, the issue is resolve. (See instructions at the end of this article on how to print a self-test page.)

If the Power light is blinking and the print carriage is still in a stalled position, continue with this procedure.

With the printer turned on, open the printer cover. The print carriage might move into the access area automatically. Allow it to move to that position.
If the print carriage does not move automatically into the access area, turn off the printer by pressing the power button.

Disconnect the power cord from the back of the printer.

Looking in through either the ink cartridge access door or the output paper tray, make sure that no obstructions under or around the print carriage are blocking it from moving.

Make sure that the print carriage can move freely across the width of the printer by gently pushing the print carriage to the left and then to the right. Clear any obstructions.

Remove and reinstall the print cartridges. Make sure that it is properly installed back.
Close the printer cover and connect back the power cord.
Print a self-test page. If it is able to print, the issue is resolve. (See instructions at the end of this article on how to print a self-test page.)

To print a self-test page, make sure the printer is turned on. The USB cable of the printer to the computer must be disconnected to make sure that we are isolating the printer problem.

Press and hold the Print and Cancel button at the same time. Make sure that the printer is loaded with paper. The self-test page will like the image below.
jas247_7.jpg

Keep me posted of your developments.
Thank you for using FixYa.
Jas247

Mar 03, 2011 | HP Deskjet 6940 InkJet Printer

2 Answers

I have a jam on my printer that says there is a print carriage access jam how do i solve it


I have the same problem.... trying to use lubricants and done some cleaning, but no luck... till i found out that using an extension cord with several devices plugged in will lessen the amount of current that flows to the devices.. that's why the printer's motor can't able to do his job because of no enough power.... Connect the printer's plug directly to the wall...


it works for me....


---ritchie---

Jan 13, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

Paper jam cleared but wont start


  1. Unplug the power cable.
  2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step five . Do not try to force it to move if it is hung up on something. NOTE: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
    • If the carriage moves freely, skip to Step five .
    • If the carriage does not move, continue with the next step below.
  3. Remove the print cartridges.
  4. Gently move the print cartridge to the far right of the printer.
  5. Remove the paper from the paper In tray, but do not remove the drawer.
  6. Remove the rear access door.
  7. With your fingers, rotate the rollers "up" three full rotations.
  8. Push the rear access door back into the printer until it snaps firmly into place.
  9. Replace the print cartridges.
  10. Plug the power cable into the HP All-in-One.
  11. Turn the power on.
Step five: Reload and test the printer Once the jammed paper is removed, verify that the printer is still functioning properly.
  1. Reload the printer with plain paper.
  2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.
Step six: Service the printer Perform all the steps mentioned above. If problem persists, service the printer.

Oct 31, 2010 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

Win7 or Vista 64 bit drivers for ArtixScan 4000tf


Microtek only supply drivers up to XP for this scanner.

Jan 03, 2010 | Microtek ArtixScan 4000tf Film Scanner

1 Answer

Microtek ArtixScan 4000tf - pc won't recognise scanner


http://202.39.72.2/installer/windows/swprotx/swprotx_7100.exe - driver

if helped rate fixya

Apr 09, 2009 | Microtek ArtixScan 4000tf Film Scanner

1 Answer

No scan with Microtek Artixscan 120 tf


When you say -'normal' prescan you do mean you get an image? If this is so I would remove all software. Do a disc clean Reboot the computer Re install the original supplied software-ignore for the time being any down loaded upgrade, Come back tell me what you have

Aug 31, 2007 | Microtek ArtixScan 120tf Film Scanner

1 Answer

Microtek artix scan 120tf


CCD failing or processor fault If you can correct the faults in an image editor then thats OK do that. other wise a new scanner - these things are generally not a repair opti

May 30, 2007 | Microtek ArtixScan 120tf Film Scanner

1 Answer

1.unable to take self test.2.how to take self test and current settings


To do the self test, power the printer on holding the "feed" button. For the carriage problem, see if there is any object blocjing the head carriage. With the printer OFF, try moving the head gaciage back and forth with tour hand, and see if it moves freely. Check for any obtruction in the "home sensor", located at the left end under the carriage shaft.

Apr 23, 2007 | Epson TM 300PA Matrix Label Printer

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