Question about HP PSC 1610v All-in-One Printer

1 Answer

0XC0620004411:lib_micci2.c error on PSC1610

My printer still does not work.

Jan

Posted by on

  • unhappykh Oct 05, 2008

    when i try to print I get a list of errors. the most frequent is "Carriage jam" and tells me my ink cartridge are the wrong ones. Which they aren't. Latest error was this 0xc0620004411:lib_micci2.c

    Is it time to throw away the HP PSC 1610? I'm tired of wrestling with it. Cheaper to buy a new one than to pay for repairs.


  • n0cent0bsrvr Mar 04, 2009

    Error:0xc0620004411:lib.micci2.0

    I received this response from HP:

    Issue cause:
    ============
    This issue occurs due to hardware malfunction of the All-in-One unit.
    Solution Summary:
    ================
    Please perform the steps below to resolve the issue:
    Step 1: 0x error Weblink
    Step 2: Cleaning the Rollers
    Step 3: Ensure correct installation of the front panel overlay
    Step 4: Connect the All-in-One unit directly to wall outlet
    Step 5: Power Cycle
    Step 6: Semi Full reset
    Solution:
    ========
    I have provided the detailed information in simple steps and I request you to perform them step by step in a sequential manner. However, if you find any difficulty at any point of time in performing these steps, reply to this e-mail and I will respond to you right away.
    Step 1: 0x error Weblink
    --------------------------------
    I request you perform the steps given below in the weblink to resolve the issue.
    http://h10025.www1.hp.com/ewfrf/wc/docum...
    NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
    Now, check the functionality. This should resolve the issue. If the issue persists, please perform the steps below.
    Step 2: Cleaning the Rollers
    --------------------------------
    I request you perform the steps given below in the weblink to clean the rollers.
    http://h10025.www1.hp.com/ewfrf/wc/docum...
    NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
    Now, check the functionality. This should resolve the issue. If the issue persists, please perform the steps below.
    Step 3: Ensure correct installation of the front panel overlay
    --------------------------------------------------------------
    If the front panel overlay, or bezel, is incorrectly installed, the product may indicate a false carriage stall error condition. If the product has not been set up before, ensure correct installation of the front panel overlay by following the instructions below.
    If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to re-install the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.







    NOTE:
    If the front panel overlay is already installed, proceed to the next step.



    1. Position the control panel overlay above the device.
      Figure 1: Positioning the control panel overlay


    2. Press down firmly on all edges and in the center of the overlay until it snaps into place to secure it.
      Figure 2: Pressing down firmly


    3. Try the print job again to see if this step resolved the issue.


      • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.


      • If the issue is not resolved , continue to the next step.

    Step 4: Connect the All-in-One unit directly to wall outlet
    -------------------------------------------------------------------
    If the power cord was plugged into a surge protector, plug the power cord directly into a wall power outlet. In some cases there are too many devices plugged into surge suppressors or the suppressor may be defective. Replace any defective surge suppressor or move some devices onto a different circuit.
    Now, check the functionality of the All-in-one. If the issue persists, please perform the steps below.
    Step 5: Power Cycle
    ------------------------
    Power cycle the unit to remove electrical surges from All-in-One.
    1. Unplug the power supply from the wall outlet.
    2. Unplug the power supply from the back of the printer.
    3. Wait at least 20 seconds, then plug in the supply back into the wall outlet.
    4. Plug in the power supply back into the printer.
    5. Press the power button to turn the printer on.
    Step 6: Semi Full Reset
    ---------------------------
    Note:
    A semi-full reset will do the following:
    The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
    Reset the All-in-One to the factory default settings by using these instructions:
    1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
    2. Then, press and hold # and 6 while plugging in the power cord.
    Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
    Now, check the functionality. If the issue persists, I regret to inform you that the issue you are experiencing is most predictable to be a hardware issue that cannot be resolved through e-mail and the unit needs to be serviced or replaced.

    I wish to know whether the information provided in the E-mail assisted you to address the issue.
    If you experience any difficulty in performing the steps, I request you to write back to us with the observations. We are here round the clock to serve our esteemed customers like you.
    Have a Nice Day.
    Sincerely,

    HP Total Care.


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  • 50 Answers

Try doing power drain.

By Isolating printer from power and computer.
Press and hold power button for 5 sec.
Then try turning on. without connecting to the computer.

Posted on Sep 08, 2008

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0XC0620004411:lib_micci2.c error on PSC1610


I have a similar failure on a HP6210 All-In-One

Error: 0xC0620004411:lib.micci2.0

Issue cause:
============
This issue occurs due to hardware malfunction of the All-in-One unit.
Solution Summary:
================
Please perform the steps below to resolve the issue:
Step 1: 0x error Weblink
Step 2: Cleaning the Rollers
Step 3: Ensure correct installation of the front panel overlay
Step 4: Connect the All-in-One unit directly to wall outlet
Step 5: Power Cycle
Step 6: Semi Full reset
Solution:
========
John, I have provided the detailed information in simple steps and I request you to perform them step by step in a sequential manner. However, if you find any difficulty at any point of time in performing these steps, reply to this e-mail and I will respond to you right away.
Step 1: 0x error Weblink
--------------------------------
I request you perform the steps given below in the weblink to resolve the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00489814&dlc=en
NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Now, check the functionality. This should resolve the issue. If the issue persists, please perform the steps below.
Step 2: Cleaning the Rollers
--------------------------------
I request you perform the steps given below in the weblink to clean the rollers.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01831&cc=us&lc=en&dlc=en&product=421991#N592
NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Now, check the functionality. This should resolve the issue. If the issue persists, please perform the steps below.
Step 3: Ensure correct installation of the front panel overlay
--------------------------------------------------------------
If the front panel overlay, or bezel, is incorrectly installed, the product may indicate a false carriage stall error condition. If the product has not been set up before, ensure correct installation of the front panel overlay by following the instructions below. If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to re-install the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.
NOTE: If the front panel overlay is already installed, proceed to the next step.
  1. Position the control panel overlay above the device. Figure 1: Positioning the control panel overlay c00227677.gif
  2. Press down firmly on all edges and in the center of the overlay until it snaps into place to secure it. Figure 2: Pressing down firmly c00227678.gif
  3. Try the print job again to see if this step resolved the issue.
    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
    • If the issue is not resolved , continue to the next step.

Step 4: Connect the All-in-One unit directly to wall outlet
-------------------------------------------------------------------
If the power cord was plugged into a surge protector, plug the power cord directly into a wall power outlet. In some cases there are too many devices plugged into surge suppressors or the suppressor may be defective. Replace any defective surge suppressor or move some devices onto a different circuit.
Now, check the functionality of the All-in-one. If the issue persists, please perform the steps below.
Step 5: Power Cycle
------------------------
Power cycle the unit to remove electrical surges from All-in-One.
1. Unplug the power supply from the wall outlet.
2. Unplug the power supply from the back of the printer.
3. Wait at least 20 seconds, then plug in the supply back into the wall outlet.
4. Plug in the power supply back into the printer.
5. Press the power button to turn the printer on.
Step 6: Semi Full Reset
---------------------------
Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
Now, check the functionality. If the issue persists, I regret to inform you that the issue you are experiencing is most predictable to be a hardware issue that cannot be resolved through e-mail and the unit needs to be serviced or replaced.
John, I wish to know whether the information provided in the E-mail assisted you to address the issue.
If you experience any difficulty in performing the steps, I request you to write back to us with the observations. We are here round the clock to serve our esteemed customers like you.
Have a Nice Day.
Sincerely,
Chris
HP Total Care.

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2 Answers

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when the Display shows Initialising or Semi-Full-Reset. release the "#" and the"6".

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