Question about Tomtom GPS

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Tomtom My husband's Tomtom was accidentally dropped when the suction cup did not grip securely. Now it will not turn on at all. We think that the suction cup and the GPS itself are not connected anymore. Any ideas as to where, how, if repair service is available?

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  • nick51 Sep 07, 2008

    45321 zip code

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  • Master
  • 3,422 Answers

HI,

Can you please give your zipcode so that i can find a local repair person for you.

Posted on Sep 04, 2008

  • Priya darshan Sep 04, 2008

    If your Tomtom is still under warranty you can get it repaired from Tomtom.By the way can you please let me know your model no.So that i can give you a reset method first to try before sending it for a repair.

  • Priya darshan Sep 08, 2008

    ok here is the contact no. of the local person.(908)756-3544




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Posted on Jan 02, 2017

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1 Answer

TomTom does not stick to window any longer


That is pretty typical.

If you want to mount it to the window, then make sure the glass surface is completely clean. A generous amount of saliva on the suction cup will keep it up on the glass for a while.

You are better off using the adhesive backed suction cup disks and mount it to your dashboard.

Jan 04, 2017 | Tomtom GPS

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Mounting of gps can't mount on windsheild.


Tomtom GPS devices come with a variety of windshield suction mounts. All have in common that the windshield and the suction cup both must be clean; use a mild soap dispersed in some warm water to remove any dirt. Rinse properly. Sometimes it helps to keep the cup a little moist.

Make sure the cup is not warped due to previous exposure to heat, and check for any nicks in the rubber. Small damage may easily make the mount unusable and you'd need to get a replacement.

Models with a lever mechanic: open the lever (cup becomes flat), press the cup against the windshield and while keeping pressure, close the lever. It will lift the middle of the cup away from the windshield, causing a vacuum.

Models with a ring around the cup base: Turn the ring all the way counter-clockwise (cup becomes flat), press cup against windshield and while keeping pressure, turn the ring clockwise 90 degrees. This requires some force, but in my experience these mounts stick more reliable,

Jan 04, 2011 | Tomtom ONE XL GPS

1 Answer

WIll not adhere to the windshield... suction cup does not hold GPS


Tomtom GPS devices come with a variety of windshield suction mounts. All have in common that the windshield and the suction cup both must be clean; use a mild soap dispersed in some warm water to remove any dirt. Rinse properly. Sometimes it helps to keep the cup a little moist.

Make sure the cup is not warped due to previous exposure to heat, and check for any nicks in the rubber. Small damage may easily make the mount unusable and you'd need to get a replacement.

Models with a lever mechanic: open the lever (cup becomes flat), press the cup against the windshield and while keeping pressure, close the lever. It will lift the middle of the cup away from the windshield, causing a vacuum.

Models with a ring around the cup base: Turn the ring all the way counter-clockwise (cup becomes flat), press cup against windshield and while keeping pressure, turn the ring clockwise 90 degrees. This requires some force, but in my experience these mounts stick more reliable,

Dec 31, 2010 | Tomtom GPS

1 Answer

How exactly do i fix the suction back onto the windscreen please? I have just bought a tomtom and don't understand the drawings!


Tomtom GPS devices come with a variety of windshield suction mounts. All have in common that the windshield and the suction cup both must be clean; use a mild soap dispersed in some warm water to remove any dirt. Rinse properly. Sometimes it helps to keep the cup a little moist.

Make sure the cup is not warped due to previous exposure to heat, and check for any nicks in the rubber. Small damage may easily make the mount unusable and you'd need to get a replacement.

Models with a lever mechanic: open the lever (cup becomes flat), press the cup against the windshield and while keeping pressure, close the lever. It will lift the middle of the cup away from the windshield, causing a vacuum.

Models with a ring around the cup base: Turn the ring all the way counter-clockwise (cup becomes flat), press cup against windshield and while keeping pressure, turn the ring clockwise 90 degrees. This requires some force, but in my experience these mounts stick more reliable,

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1 Answer

How do you attach the grip to the suction cup before you can mount on the windscreen


On the end of the suction cup there's a ball shape. On the grip there's a small plastic cylindrical piece. Push the ball into the cylindrical part. It's a tight fit so you'll have to push hard.

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1 Answer

Suction cup does not stick to the base of the tom tom..Everytime I try to attach the suction cup, it just falls over. Help


  1. If you will stick the suction cup to your windshield make sure to clean it first use dry clothe and put pressure while rubbing it to the windshield.
  2. After cleaning it before you stick the suction cup to the windshield make sure the lock is release and then put a pressure and then while pressing it then that's the time you will lock it.

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1 Answer

I got the standard mount with TomTom GO 730 and it just does not seem to work. The first time I had placed it on my windshield which I was later told was the wrong place to put it (the included maual in...


This is a fairly common issue especially with aftermarket tinted car windscreen 'film'.
You can try prolong the suction by wetting the suction cup with water of very slightly soapy water before applying it to your 'clean' windscreen area.
As for the dashboard, for some models, TomTom provide a plastic circle to which the suction cup attach to. The plastic circle is first 'permanently' attached to your dashboard with double-sided adhesive tapes.
Hope it helps: let me know how you go.

Jan 08, 2010 | Tomtom GO 730 Car GPS Receiver

1 Answer

Cant make Tomtom mount stick to anything


you need to pull the two ears on the sides of the suction cup away from the windshield before you tighten it down. its really easy once you figure it out. hope this helps

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5 Answers

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The soft vinyl suction cup has two ears. Behind the ears are two depressions in the mount ring. The vinyl shapes itself into the depressions and forms two tiny gaps when you try to stick it to the windshield.

Place a pencil or other small round object between the ring and the soft vinyl part. Bend the vinyl outward. You may not be able to see the difference, but it should now stick

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first ensure that the surface you are mounting to is clean use rubbing alcohol also make sure dis surface and suction cup are cleaned. remove sticker sticker peal from sticker on underside of disc place disc on cleaned dash surface. then place mounting cup onto disk this should hold quite well if not i would recommend getting the hard plastic type velcro and attaching to dis and suction cup that works well for me

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