Question about Tomtom GPS Devices

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Tomtom My husband's Tomtom was accidentally dropped when the suction cup did not grip securely. Now it will not turn on at all. We think that the suction cup and the GPS itself are not connected anymore. Any ideas as to where, how, if repair service is available?

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  • nick51 Sep 07, 2008

    45321 zip code

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HI,

Can you please give your zipcode so that i can find a local repair person for you.

Posted on Sep 04, 2008

  • Priya darshan Sep 04, 2008

    If your Tomtom is still under warranty you can get it repaired from Tomtom.By the way can you please let me know your model no.So that i can give you a reset method first to try before sending it for a repair.

  • Priya darshan Sep 08, 2008

    ok here is the contact no. of the local person.(908)756-3544




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1 Answer

Suction cup does not hold device.


If the suction cup material is "old" , dry / hard, or the lever (that creates the suction) isn't working well, there's probably not much you can do to make it stick. Otherwise, consider adding some moisture (e.g. a very fine film of water) to the suction surface. It may work better. If it sticks well, avoid taking it off and putting it back on too frequently.

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Models with a ring around the cup base: Turn the ring all the way counter-clockwise (cup becomes flat), press cup against windshield and while keeping pressure, turn the ring clockwise 90 degrees. This requires some force, but in my experience these mounts stick more reliable,

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Tomtom GPS devices come with a variety of windshield suction mounts. All have in common that the windshield and the suction cup both must be clean; use a mild soap dispersed in some warm water to remove any dirt. Rinse properly. Sometimes it helps to keep the cup a little moist.

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Models with a lever mechanic: open the lever (cup becomes flat), press the cup against the windshield and while keeping pressure, close the lever. It will lift the middle of the cup away from the windshield, causing a vacuum.

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Make sure the cup is not warped due to previous exposure to heat, and check for any nicks in the rubber. Small damage may easily make the mount unusable and you'd need to get a replacement.

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