Question about Kenmore 24032\24036 Top Load Washer

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Kenmore Elite Oasis, fabric softer thing exploded...

I don't really know how else to explain it. I opened my washer, and the thing where I put the fabric softner was in three pieces inside my washer. There's a plastic, clear cone shaped piece. Then there's the top piece, with the hole where I pour the fabric softner, and then a piece that looks like it fits right into that piece. The second and third pieces fit in the middle piece with no problem, but it's not secure, and I can't figure out where the plastic cone comes in.

It says it's a Kenmore Elite Oasis, 11027042600. It came with the home we purchased last year, and appears to be in otherwise great shape, we haven't had any other issues with it.

Please help!

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  • Anonymous Dec 01, 2008

    Hgonzalez723,



    I have the same problem. I have already replace the fabric softener dispenser and will have to replace it for the second time. It just pops off during the spinning cycle. This is a good machine except I am afraid I will be buying this part again and again for the life of the washer.



    Karen R

  • Anonymous Mar 13, 2014

    we keep finding small tears and holes in different pieces of fabric. what could be causing this?

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Okay...the cone actually goes inside the the two other pieces you mention. The cone is to be inserted upside-down. That is, the opening of the cone should be facing UP. The way this fabric softener dispenser is supposed to work is, you place fabric softener thorugh the opening of the dispenser. The cone actually holds it like a cup. When the washer goes through the initial spin cycle before the rinse cycle begins, the centrifugal force of the washer spinning forces the fabric softener out of the cone and into the wash tub.

The dispenser assembly should just snap right on top of the agitator. If the dispenser does not stay on securely any longer, you may have to replace it with a new one. You can find replacements at searspartsdirect.com. Just type in the same model number you provided and look for item number 1 under the "Motor, Basket and Tub Parts" heading.

I hope you find this information helpful. If you still have questions, please let me know.

PS It is also a good idea to periodically remove the dispenser and soak it in some hot water to get rid of accumulations of hardened softner. They will clog from time to time.

Posted on Sep 04, 2008

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