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I have a logitech quickcam IM (webcam). It was installed awhile ago. It was working fine. Then, there was an update which automatically updated my logitech. I then started having problems with my viewing. When I Skype my family, they can see me but I can't see them. They tested their camera and everybody else can see them but me. In otherwords, my logitech does not product their image back to me. HELP! I cannot re-install with my logitech installation disc because it is now out of date and I've been updated already. HELP!

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  • jvanry Sep 05, 2008

    WN, I followed your instructions but once again this is an older version QuickCam v11.5 file to download. My computer says I need to uninstall my newer version in order to download this file. I'm thinking maybe I have a setting wrong or some box check marked that prevents the webcam from relaying the other picture back to me. Can you help me figure this one out?



2 Answers

WN, when I try to download the miltilingual 32-bit a message comes up that says: "A newer version of software compatible with this product is already installed. If you want to install this older version please uninstall the newer version first before you continue." also, when I try to download the multilingual 64-bit a message comes up that says: "This product is not designed for your current operating system".

Posted on Sep 05, 2008


I would try downloading the most recent driver from Logitech. Click HERE. It will ask you what operating system you are using and then give you a choice of 2 files. Download the QuickCam v11.5 file and install. Let me know if this helps.

Posted on Sep 04, 2008

  • 1 more comment 
  • Anonymous Sep 05, 2008

    So you have a newer version of the driver? The driver off the website is the most current driver. Let me know.

  • Anonymous Sep 05, 2008

    You most likely need the need the 32 bit version. If you have time give that one a try and let me know. I will stick with you until I am out of ideas.


  • Anonymous Sep 05, 2008

    I should have said you should uninstall the old driver before installing the new one. Right click on my computer and select properties. Then go to the hardware tab and click on device manager. Once there look for the quickcam and click on it. From there you can choose to uninstall the driver.



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