Question about HP Pavilion dv6000z Notebook

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My DVD/CD drive has just stopped working and will not play or recognise any discs. Windows says that device driver software was installed but that it encountered a problem when it tried to run - problem code 10.
Can you help please?

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  • 9 more comments 
  • Anonymous Oct 10, 2008

    I HAVE HP COMPAQ 6720s laptop. It cannot detect my DVD. THE PROBLEM CODE IS 39.

  • Anonymous Nov 28, 2008

    I have the same problem but code 9...

  • Anonymous Dec 10, 2008

    Dear Thank you for your effort effort.
    But I have yet to absorb everything, and arrived here from Crg and opened the HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class (4D36E965-E325-11CE-BFC1-08002BE10318)
    Where suspended but I did not understand the rest.
    Please explain this more or working with pictures

  • Anonymous Dec 22, 2008

    same problem with code 39 :(

  • henocfr Dec 24, 2008

    hp pavillon dv6000

  • lizzybess Jan 06, 2009

    Nothing new to add... just out of the blue the drive stopped being able to load the driver software. When I put a disc in (of any kind - data, audio, whatever), it spins, but the disc isn't recognized.

  • joebiritz Jan 07, 2009

    I had the same issue and to my surprise these instructions worked like a charm. Thank you guys!

  • Anonymous Jan 09, 2009

    I tried to download the software but I couldn't find it from the link u gave

  • Anonymous Feb 08, 2009

    I have been trying to fix this on my own and haven't any luck. I'm so frustrated!! If someone can please help!!!!! I have a HP dv6565us.

  • Anonymous Mar 08, 2009


  • dierwolf Apr 21, 2009

    Went to the web site but that's for an HP, I have an ASUS, and there are no driver's for a dvd drive on this page.



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Ok you can do two things to fix it

first of all go to start
go to run
type regedit and hit ok
now in the registry go to this path


and remove both upper and lower filters from the right pane

now close the registry editor.

reboot the computer and see if that fixed it or not

if not the download the drivers from this website.

just select the operating system that u have and then download it and reinstall the driver and then reboot the computer

that should be it

if still not working then i guess its a hardware issue


Posted on Sep 06, 2008


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Posted on Jan 02, 2017

  • 4924 Answers


sure ...just look for the driver on your laptop site ..and reinstall it ...this should fix the problem ..if not ...restoring the OS or reinstalling it will fix it too

Posted on Sep 13, 2009

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