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Make sure the line that you have is a known working one and that the phone cord your using is also known working, If both are o.k then it's quite possible that you have plugged into the wrong jack on the machine.( There's usually 2 on faxes, 1 for a phone line and 1 for the fax line) Not real familiar with this model but most have an option in the settings to be outgoing only or inbound only or can be set for both... not a whole lot more it could be...