- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
For those having the "Executes calibration. Pull out the film and place the Film Adapter Unit at Frame 1." issue and cannot calibrate the scanner for NEGATIVE FILM, it took me ages to figure out how to solve it.
Solution: calibrate the frame, WITHOUT any film, adapter plug and placed in frame 1, and proceed to do the calibration WITH THE SCANNER COVER OPEN.
Before I tried everyhing, install new drivers for Windows 8.1, MP Navigator, and nothing happen. Now it works like the first day. Hope it helps! it certainly helped me.
You will most likely find that the FAU cable that connects the lift up lid part to the lower part of the scanner has at least one fractured wire within it. There are eight quite fine wires and the constant opening and closing of the lid has caused this to occur. Unless you have some micro-surgery skills and a small soldering iron it's off to the scanner shop, I'm afraid.
Are you doing index scans or prescans? Sometimes the software gets funky - try doing at index scan if you are doing prescans, and vice versa. Also try CHTL+SHIFT+I which is a recalibration (don't that will do anything but it can't hurt). The best thing might be to just remove Dimage totally (you may have to delete the main folder if you've created any Jobs) and then reload the software. Before you do that, update your virus software, do a system check, and maybe some maintenace like a Defrag - then reboot, remove the software, reboot again and reload software.
This type of issue could be related to different sources. First step I would do is check to see if the lamp is coming on within the scanner, possible bad lamp. One other possibility would be the CCD failure, it may not be moving across to capature your film. Also, when attempting to scan does the scanner sound normal or abnormal. If abnornal sound is occurring then CCD could jammed/stuck hardware failure. Last step would be uninstalling/reinstalling your scanner software, check for updated drivers from the manufacture of your scanner. At this point if none of these suggestions helped then test scanner on a different computer system.
When you say -'normal' prescan
you do mean you get an image?
If this is so I would remove all software.
Do a disc clean
Reboot the computer
Re install the original supplied software-ignore for the time being any down loaded upgrade,
Come back tell me what you have