Question about Dell 962 Photo All-In-One InkJet Printer

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962 All in One

The bulb used for scanning and copying has gone "dull" on me. All copies now appear black or grey and are not legible.

Where do you buy a new bulb and how do you install it?

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  • kvarle Feb 18, 2009

    my scanner bulb (lamp) is pink and i can't find a repalacement bulb

  • arosendahl Mar 31, 2009

    Same for me. Where do we get the bulbs? Is it worth it? Are there any Dell employees in the U.S. that can help?

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The printer is functioning, however when the paper comes out these is nothing on it. Yes, there is fairly new ink in the printer. Please help with this issue. Thank you

Posted on Sep 20, 2008

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My Del 962 will not scan. The light does not come on and it does nothing. What should I do?


Hi,.... I'm having the same problem as sharon_mi334. My Dell AIO 962 does not copy, fax or scan...but prints. When attempted(copy, fax or scan), the output is a scanned image or a print out that's completely black. When I looked at the "scanner light unit/ copier camera" or what-ever it's called ... the gizmo that moves across under the glass plate,... I noticed there was NO light coming out of it as it should on any other copier, etc. Sooo,... is that the problem, ie: unable to copy the image? If so, can I fix that by replacing a bulb or a particular unit? Looking for some advice and thank you for your help and time.

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Dec 11, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Very crisp vertical grey line appears (glass clean)


I have the exact same problem. It was there since I first bought the MFC-7840W.
Vertical line appears in scans using the automatic document feeder (ADF).
Vertical line does not appear when scanning single page (placing it directly on the glass -- i.e. not using the ADF).

Cleaning the glass strip for the ADF (or the white pressure bar overhead) does not solve the problem.
The problem does not occur with copies using the ADF (using the COPY button which is basically a scan and print). This would suggest that dust and dirt is not to blame because that would also appear on the copies.
But since I believe a copy is basically a scan plus print, they should be using the same electronics -- a hardware problem on the scan would likely appear on a copy also -- there is some difference between how they accomplish this.
It's definitely not a software issue since it occurs on all versions of Windows and Mac OS X (and multiple computers). It also does not matter whether I "push" the scan to the computer by using the scan button on the MFC... or "pull" the scan from the MFC using the Brother Control Center software.

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Are you getting any kind of pop ups when you try to scan?

What kinds of AntiVirus Software are you using.

What operating system are you using: ex. Vista; XP Home; XP professional?

Answer these questions and maybe I can help you

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2nd request - Dell 962 All-in-one Printer - from glass top


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1 Answer

Dell No. 962 (All-In-One Printer)


you need to go to your printer settings and make sure it is set as the default printer for everything. Make sure it is also set as your default scanner. you may also try lightening the image with the lighter/darker setting on the machine. if this continues, you may want to see if a section of the light is burnt out. this wiill cause darkness on scan & copies but not printing from the c drive. Make sure the machine is lighting up completely when is scans or copies. If part of the lighting is burnt out it will be a fix or replace situation.

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