Question about NEC Electra Professional ETW-16DC-2

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Caller ID How do we activate Caller ID w/ NEC ETW 16DC 2 phones ? We do have the service thru our provider. Thanks.

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  • di_shaw22 Dec 03, 2008

    I have the same problem - my ETW-16DC-2 does not show caller id. How do I activate it?

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On this system since it is an older NEC you will need to purchase some special boards that go into the system and then this would have to be programmed. This is not a task for the untrained.

Posted on Dec 08, 2008

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1 Answer

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I am making the assumption that only line 1 has caller-ID. Both of my suggestions require services on the phone lines themselves, and not thru the phone system.
  1. Line 1 needs features on the line to allow three-way calling. Then you would hit the Recall key after answering to send a Flash to the Central Office to dial the 2nd number. This takes the transfer away from the phone system and puts it on the CO. This requires more time and effort on the staff answering phones, and if a calls comes in while this is in progress, it's going to roll over to another number in the hunt sequence anyway.
  2. Get Caller-ID on all lines.

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