Question about Lucent PARTNER18 Corded Phone

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Lucent Partner 18

When someone calls there recieving a message saying that there call is being transferred to the receptionist and you can hear the message on both ends. And also all lines start blinking so we cant figure what lines ringing.

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Please contact your Avaya Vendor to do programming

Posted on Mar 25, 2009

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I have Partner mail vs release 5. When someone calls in they get the receptionist voice mail(10) instead of the day menu prompt of the automated attendant. How do I get messages to go to the automated...


You are going to need to get into programming.
#206 group 7, line 01, change from "3" to 2 assigned

You need to do that for all lines. That will make it go to the Auto attendant instead of the mailbox.

Jul 16, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

Lucent Partner 18D - Caller ID not working


The caller id information is sent from your local telco provider after the first ring and might not be able to be extended to the individual sets, try backing off the ring to answer on your voice mail from 2 to 3 rings to see if the information is then passed on. The Voice Messaging System message is being sent from the system showing who transfered the call to you. You should also notice that the ring pattern when that message is displayed is a standard ring followed by a beep meaning a transfer is taking place.

Nov 20, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Changing greeting on Lucent Partner 18 phones


Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234.If you mave a Partner Messaging System2.gif the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming2.gif. ,3 for greetings, 1 for auto attendant number, 1 for day greeting 2 for night( if your using a night key at the receptionist station then it usus the night greeting) # to go past selector codes, 1 to start recording 3 to accept greeting hang up when done

Oct 13, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Change Auto Attendant message to Rollover Calls to Ext. 10 and 15


**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.

Oct 10, 2009 | Lucent PARTNER18 Corded Phone

2 Answers

Need to change the main greeting on our lucent/partner system?


You need to press 0 at the voicemail login prompt. If you dont have a button programmed you can dial Intercom-7-7-7. If the system is configured properly you will get the login prompt. You can then dial 0# for the admin login. The default password is 1234#

May 27, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Voicemail won't allow recording transfers back to receptionist!


Are the mailboxes set up?? What happens is a call goes to an extension, there is one program set to tell the system that if a call rings 4 times, go here(voicemail). Once it goes there, the voicemail system sees that there is or is not a mailbox matching that extension. If there is, the call goes to voicemail, if not, it transfers to the operator.

OR.....Does your system display the correct time? Its possible that the phone system lost its programming, and doesnt know where the voicemail is.

Both might need a professional tech on site...a bit too hard to help over a forum.

Mar 20, 2009 | Lucent PARTNER18 Corded Phone

2 Answers

Avaya Lucent Partner Auto Attendant


Nope. You are stuck with that. If you want you can change the button that they press, to say....9 or something...make that a selector code transfer and it wont say "receptionist" any more.

Let me know I can help change the button press....

Mar 13, 2009 | Avaya Lucent Partner 616 Phone

1 Answer

Phone ringing.


On extension 10 or 11 press Feature 00
Left intercom, left intercom, right intercom
Enter your extension number
Press line buttons until its a fast blink and display say no ring
Feature 00

only transfered calls will ring

Nov 21, 2008 | AT&T Partner 18 Phone (315805B)

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