Question about Brother MFC 9600 All-In-One Laser Printer
I have had this machine for awhile now with no problems printing legal size documents. Today it only prints a letter size portion of the legal size paper. Almost like it does not know it is loaded with legal paper. I have switched the settings to legal paper but it does not work. Please help.
I have a Brother MFC-8840Dn (full legal-size flatbed as well as document feeder). I use Windows XP Pro and a USB connection. I'm not sure my fix works with other Brother models or different Windows operating systems, but it's a way to start troubleshooting at least.
I've always been able to print legal-sized pages from word processing or spreadsheet programs and receive legal-sized faxes. But I never could make legal-sized photocopies or PDF scans. The image was always cut off at Letter size. The fix is a Brother Utility set-up setting:
*** Go to Start / All Programs / Brother / MFL-Pro Suite MFC 8840Dn / Scanner Utility. (This link may also be called something like Scanner Settings.)
*** At the "Maximum Scanning Size", select "Legal" instead of "Letter/A4".
*** Click OK and restart your PC for the new setting to take effect.
It's like magic -- I can now scan a full legal-sized PDF, whether on the flatbed or through the ADF. I also tried a compressed TIFF scan and it came out fine.
**** Make sure your software and/or Brother Control Center scanning configurations are set to Legal if that's what you want for the particular image scan. The Brother Utility setting simply enables the option of choosing the larger legal-sized paper, which then allows the full legal-sized image scan, You always have to set your software to make that choice, just as you would to make and print smaller images on Letter, A4, envelopes, etc. (NOTE: I always start scans through software on my PC, like Adobe Acrobat or PaperPort, and the Utility Setting fix is working fine. However, I just tried pressing the SCAN button on the front panel of the MFC itself with a legal-sized document on the flatbed and through the document feeder. I still got Letter-sized image scans. So, there must be another setting somewhere for starting scans directly from the MFC that I'll locate later.)
I was about to buy a different brand of scanner because of the frustration with legal-sized images. It's like having a new scanner now :) I hope this Utility Setting info helps you troubleshoot your legal-sized image problem.
Posted on Jan 07, 2009
I have a MFC-5890CN that won't scan a legal size document. I have gone into the Scanner Utility, reset the size to legal and restarted my computer but it still cuts off the bottom of the page of a legal size document. Please help!!
Posted on Apr 22, 2010
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