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My hand held connot hotsync with my P.C. A message comes up that there is a problem and the program has to close. I un installed the program and re installed it and the program continues. I have had this computer for 5 years and have ahd a problem. Please advise. Victoria Wood vwood@conestogac.on.ca 519-885-0300 x 256

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  • vwood Sep 04, 2008

    my pc says that it has a problem and has to close I can't even hot sync

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If this a Palm, then its a different story.

Posted on Sep 04, 2008

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Please mention model number and make of the PDA

Posted on Sep 04, 2008

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Try to take the battery first and leave it for 3 hours and put it back again,and try to check if the screen respond in tapping if still not working then do some reset procedure...

Soft Reset

A soft reset tells your handheld to stop what it's doing and start over again. All records and entries stored in your handheld are retained with a soft reset. After a soft reset, the Welcome screen appears, followed by the General Preferences screen.

Use the reset tip tool (see below), or the tip of an unfolded paper clip (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your palm handheld.

Reset Tip Tool: On most PalmOS handhelds, the stylus that comes with your handheld has a reset tip inside. To use it, unscrew the barrel from the stylus quill.

Double-Soft Reset

If your device doesn't seem to want to power up after a soft reset, and you've checked the other obvious solutions (fresh batteries, power button, contrast wheel, contrast button) you may want to try the 'Double-Soft Reset'. Simply perform a soft reset as directed above, but press the reset button twice in quick succession.


Warm Reset

A warm reset bypasses any system extensions (such as HackMaster hacks, OS patches, Alarm settings, etc) that are loaded on your handheld. Sometimes a damaged third-party application will try to respond to a reset but will fail and cause the handheld to 'hang'. Using a warm reset, you can start the handheld, then delete the damaged application before it has a chance to try to run again. After deleting the application, follow with a soft reset to start up the handheld normally.

To perform a warm reset:

  1. Press and hold the upper half of the scroll button on your handheld.
  2. Using the reset tip tool (or a similar object without a sharp tip), gently press the reset button inside the hole on the back panel of your handheld.
  3. When the Palm Computing Platform logo appears on the screen, release the scroll button.

If you're not sure which application is damaged, you can use a tool like ResetEmu in conjunction with a warm reset to help pinpoint the offending application.

Hard Reset

With a hard reset, all records and entries stored in your handheld are erased, except for the default or specimen databases predefined by the manufacturer (but see Extended Hard Reset below). Formats Preferences and other settings are restored to their factory default settings. You can restore any data previously synchronized with your computer during the next HotSync operation. If you're running OS 3.1 or earlier, and you're not using a third-party backup utility like BackupBuddy, you may need to reinstall your third-party applications.

Never perform a hard reset unless a soft or warm reset does not solve your problem.

To perform a hard reset:
  1. Hold down the power button on the front panel of the handheld.
  2. While holding down the power button, use the reset tip tool (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.
  3. Release the reset button.
  4. When the logo screen appears on the screen, release the power button.
  5. When the message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, press the upper half of the scroll button on the front panel of the handheld to complete the hard reset and display the Digitizer screen.
Pressing any other button instead of the upper half of the scroll button will perform a soft reset.

Extended Hard Reset

An Extended Hard Reset will completely erase your handheld, and will also bypass the creation of some default databases.

This differs from a normal hard reset, which will automatically create the databases for the built-in applications, and will insert some specimen records into those databases: numbers for Accessories and Technical Support will be created in your Address database, a registration reminder will be created in your ToDo database, and several helpful memos will be created in your Memo database.

In addition, a normal hard reset will also create a Network database with some default Network profiles for your Network panel in Prefs, and a file of several default MIDI alarm sounds will be created.

If you have the Notepad application, a normal hard reset ensures a sample note will appear on your NotePad, and if you have the Mail application, an email message from 'Mail Help' will be automatically inserted in your handheld Inbox.

An Extended Hard Reset will ensure that all of these startup files are not created.

If you decide to perform an Extended Hard Reset and install one or more third-party applications that expect to see the built-in databases present, you may encounter an error. For this reason, it's suggested that after an Extended Hard Reset, you run each of the built-in applications (Datebook, Address, ToDo, Memo, and if installed, NotePad and Mail) at least once to ensure empty built-in databases are created.

After an Extended Hard Reset, you will not be able to select alternate alarm sounds for Datebook alarms, but the default alarm sound will still be heard for appointments with alarms set.

To perform an Extended Hard Reset:
  1. Hold down the power button on the front panel of the handheld.
  2. While holding down the power button, use the reset tip tool (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.
  3. Release the reset button.
  4. When the logo screen appears on the screen, release the power button.
  5. When the message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, press and hold the upper half of the scroll button on the front panel of the handheld.
  6. While still holding down the scroll button, press, in any order, the Datebook button, the Address button, the ToDo button, and the Note/Memo button.
  7. Release the scroll button, to to complete the hard reset and display the Digitizer screen.
Pressing some but not all the buttons while holding the scroll key will result in a normal soft reset. Pressing no buttons while holding the scroll key will result in a normal hard reset.

Hope this may help;

Regards,
VOTIT

Posted on Sep 04, 2008

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This can be a problem between the connection of the PDA to the PC that's why the software cannot synch them so first thing that you can do is toi make sure that computer and pda are communicating fine if possible try a different cable to connect them, then if still have the same problem, best way is to use a different computer to sync your pda...

Hope that helps..........

Posted on Sep 04, 2008

  • Mark Gil
    Mark Gil Sep 04, 2008

    That cannot be a problem with softwarethat you;re using it can be a problem with the port that the pda is connected so try connectting the pda on different port on the computer and if possible try a different cable....

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Well, if your PC run Windows XP, install ActiveSync. Otherwise, if it runs Vista or 7, install Windows Mobile Device Center instead. To freely download any of these programs, please, visit this page.
Once the correct program is installed and running, the first time you connect your phone to your PC, you will be prompted to start a new partnership. You'll be able to select the items to be synchronized. E.g. if you want to sync your contacts, calendar and email messages, you should have Microsoft Outook running on your PC too. In order to sync your media files (pictures, music and video), Windows Media Player should be installed too.
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