Hi
can you please try pressing the FNkey plus the F7 key both a the same time
or hold down the FN key and press the F7 key and leave for a few seconds to work
occasionaly the touchpad lock is a different key than F7 so please have a look at the top row of keys and look for a picture of a hand pointing and use that key along with the FN
hope this has helped you
many thanks
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