Question about Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker
The lights did not go out on my Kenmore Trio model 795.77312600.It melted the bulb housing right off the top of the refrigerator. You quoted a service flash "SF46-515" that covers this problem under warranty going back 3 years. My refrigerator is 18 months old and when I contacted Sears they said they have no such service flash for this model. How do I get a copy or some proof of the existence of this service flash for this model? There are quite a number of similar instances on this site and elsewhere on the web reporting this dangerous defect.
Thanks, FixYa, for posting this problem. My husband and I were about to buy one of these and were able to save ourselves a headache. We found out some updated information obtained from Sam, a lead tech at the national Kenmore service center, 888-536-6673:
There are 4 potential manufacturers of this fridge type, only 1 of which made the faulty part, which was apparently finally recalled last month. You cannot tell the manufacturer by the brand name, only by the first 3 digits of your trio fridge's MODEL number (usually listed somewhere on the fridge as well as on the printed manual you received at the time of purchase):
795 -- LG Korea -- some fridges affected, determined by SERIAL number
596 -- Amana/Whirlpool -- not affected
464 -- Maytag -- not affected
106 -- Whirlpool -- not affected
If you have a model number beginning with 795, call Sam or his colleagues, reference the service flash sf46-515, and have them look up your fridge by serial number to determine whether your fridge contains the recalled part. Good luck to all of you, and thanks again!
Posted on Apr 09, 2009
After 20 calls and a lot of frustration I found someone who could help. You need to contact the "recall dept" at sears, they are in san antonio 1800 659 7026. they knew what the SF46-515 was and changed my service order. no charge and $100.00 credit card
Posted on Nov 04, 2008
The service guy just left after fixing our unit. I found this thread, called in the complaint this morning that our housing was melting (and the food on the top shelf was HOT...had to toss out some melon), and mentioned SF46-515. To my surprise they sent out a repairman this afternoon, he replaced the bulb assembly, replaced the controller board, and ordered a new bulb cover (he didn't have one). Total cost to me: $0.
The new bulb assembly includes a thermostat...if it gets hot due to the bulbs being on too long the thermostat shuts them off. The first person who answered the phone seemed to be in an overseas call center (just a guess), and when I mentioned the SF number he put me through to an American person (based on the accent) who set up the service call. No muss, no fuss.
Anyone having this problem, call the service number on your manual and mention the SF46-515. LG apparently has agreed to fix this problem whenever it occurs. No time limit, per the service guy. I am satisfied with the service I received today.
Posted on Sep 10, 2010
I also have the same problem. One month out of warranty! Sears wanted to send out a repairman at my cost to repair this. I don't think so.. I think with this ammo I can get this repaired at "No Cost". Be aware that these units are made by "LG", the model equivalent is LFRD22850. You can find out more information by looking at this as well. Same problem exists for the LG.. no surprise!
Posted on Sep 27, 2008
Hey kibjawa you made such a outstanding demonstration of the what to's and the what not's about this I added you to my website and comments bringing peoples attention to these hazards! If you have any positive reports or negative I meant to say, I think the country and the world would like to hear from you! Here is a link to our page=> Appliance Consumer Reports
Thanks, Sea Breeze
Posted on Nov 07, 2009
Interestingly enough, your model number is not listed on the service infomation as it is, however, re-check your model number because model 795,77312601 is listed.
even if your model number isn't listed contact customer service or a dept called --source one -- and explain the situation and insist they cover the repair. With some persistance you should get results
Posted on Sep 06, 2008
We bought the unit in late 2007 and just experienced the problem this week. Called Sears and they were not helpful. After 45 minutes of phone menus and waiting I finally spoke to someone in another country who tried to persuade me that the problem was a faulty door switch. I should order the switch and when it arrived they would schedule someone to come out and install it.
I checked both switches with a voltmeter - they were fine. Called back to Sears and they had no record of the previous call in their system.
I then found this online and I KNOW it is the problem. Called Sears again, gave them the model # for the third time and said "There is a recall on this unit." They checked, then asked "Are you still at (address) with (phone #). I answered 'yes' and they said they would order the part and schedule a service call when it arrived (about 2 weeks from now).
What I don't get is: 1) If they know they have a problem, 2) they know I have this Model #, 3) they know my address and phone number - they why the heck don't they call me?!?
And when I call them with this model # and problem description, why do they try to sell me a door switch instead?
Posted on Jan 08, 2015
We received this refrigerator as a gently used gift from my in laws-they're redoing their kitchen and it's only 2yrs old. I was researching buying an extra ice bin for it last night and read some of the horror stories and was just glad it was not a problem in ours...until my kids called me saying they smelled electrical fire from it tonight!
It was truly very easy when I called sears recall line-parts are being shipped to us and we will call when they arrive to have installation done. They also transferred me to tech support to confirm there is nothing we need to do while we wait other than take the bulbs out.
I did find out that the official recall only happened late in 2012, but honestly Sears was quick to resolve the issue and very professional about it.
Although I'm not happy that it happened, I do not blame the brand, per say. I am just disappointed that it took so long for them to make the recall official.
The recall hotline is 1-800-659-7026. All they need is the model and serial numbers to check if the fridge is part of it.
Posted on Feb 26, 2013
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