Kenmore Trio lights staying on melting the bulb housing

I HAD the same problem. My Kenmore Elite 25 cu.ft. TRIO French Door, Bottom Freezer had the intermittent malfunction of the lights staying on when the doors were closed. I had posted the original problem here, but here's my update. First, my husband replaced the light bulbs with a GE Fluorescent Helical 15Watt. This reduced the heat value to almost nil, so when the lights did stay on, no harm done. Then, when one of the bulb castings did fail and the bulb housing needed to be replaced, I called Sears service, made the appointment, told the operator to add the Service flash "sf46-515" to the order complaint for the technician. When, the technician came, he verified the model number, ordered the parts (4 of 'em) needed to be shipped to my home, rescheduled the service for installment and added there was "no charge". Very easy! THANK YOU ..... FIXYA Technical Support for your instructions and ideas. VERY HELPFUL!

the same thing happened to my kenmore elite refrigerator it cooked the mayonnaise it is only 2 months old so is under warranty it is very dangerous and could have caused a fire luckily my son came home late and wanted a sandwich otherwise it would have been on all nite

We just had the very same problem happen this morning on the exact same model. I opened the fridge door and immediately smelled that "lovely" burning smell. I did the sniff test to find out where it was coming from, hoping it was not somehow our heater, and found the lighting housing in the fridge melted and deformed. I took out all the light bulbs including the freezer light bulb since anything faulty with electrical can mean a fire hazard and I wanted to be safe rather than sorry.

I found this site and others that complained about the same problem. I called Sears and they did say that it is a "service flash." So, we are scheduled for the "fix" but we had problems with this model in the very beginning and ended up with a replacement at that time. It was also related to the main board as this is. The reference that this model is a LG is completely correct. Sears confirmed that.

My take is the same as everyone's that this should be a recall and we should get a replacement. I am for something with as little electronics as possible at this point!

I am in Coeur d'Alene, Idaho and the Sears service number is 800-469-4663.

Good luck everyone!! This is obviously a defect that comes up after two years as I am seeing all the complaints are happening a the same general time.

I too have the Kenmore Elite Trio and have replaced the light case/cover once on my own only to have this happen again 6 months later! This is a fire hazard and when I informed local Sears repair representative, Stacey NO LAST NAME from the Danvers, MA repair center employee #788356, she told me it was my own fault for operating the fridge when I was aware of the problem. Fortunately I was finally able to get through to a representative from the rework/recall dept. at 800-659-7026 that although there is no recall on this there is an upgrade kit available which they order/replace AT NO FEE TO THE CUSTOMER. My fridge is also the model 795-77549600 and it was on their list of "affected" models.

We had the same problem. We ordered a new light kit, and it did not fix it. We ordered a new switch for the door, it did not work. We eventually disconnected the light. This should be a recall!!

795.77312600 Kenmore Trio puchased 11/02/2006 repaired out of warranty by sears 11/05/2008- NO CHARGE!!!!!
1) CALL SEARS ONE SOURCE AT 1-800-479-6351-get a case number for service flash sf46-515.Tell operator you will not pay Sears tech to look at refrig for a known manufacturer authorized '' warranty extension''
2)MAKE SERVICE APPOINTMENT WITH SEARS
3)WHEN SERVICE TECH SHOWS SHOW MELTED HOUSING AND SHOW ALL OF THIS BLOG COPIED,MENTION YOU WILL NOT PAY AND HAVE THE SERVICE TECH CONFIRM WITH OFFICE.YOU NOW HAVE PROOF,A CASE NUMBER,AND THE TECH WILL GIVE YOU AN ANSWER BEFORE LEAVING.IF YOU HAVE THIS CONDITION THEY WILL REPAIR FREE. FORGET ABOUT WARRANTY-THIS IS NOT A BROKEN PART,IT IS A HUGE UNSAFE CONDITION ,AND SEARS HAS TO AND WILL MAKE IT RIGHT FOR FREE.
4) IF THIS IS STILL A SERVICE FLASH RATHER THAN A RECALL CONTACT CPSC (CONSUMER PROUCT SAFETY COMMISSION) AT:
www.cpsc.gov AND REPORT THIS SO THAT IT DOES BECOME A RECALL ,AND OTHERS WILL NOT HAVE TO GO THROUGH THIS PROCEDURE.
5)THIS WEBSITE SAVED ME $584.62.GIVE THE GLORY TO GOD. HELP
SOMEONE LESS FORTUNATE-PAY IT FORWARD!!!!

Kenmore Trio lights staying on melting the bulb housing problem

I had the same problem today, Kenmore Elite Trio 795.75542600, noticed a burning smell coming from inside refrigerator, found the inside temp very warm, and the light cover hot to the touch and very disfigured. The refrigerator lights would not go out, had to disconnect the connector or unscrew the bulbs to get them off.
Finally tried tripping the circuit breaker powering the fridge, now the light goes on & off normally when shutting the doors. However the plastic portion of the light fixture is no longer usable, have removed from my fridge.
My unit is 2 years old no longer under warranty, called Sears, they will charge me for a service call.
Unless someone has a better idea, my next stop is the St Louis Better Business Bureau. I think we have a consumer safety hazard with this particular product line.

I have the exact same problem but a totally different model--# 795.75563600. Yesterday I could smell the burning in the fridge and I had a tupperware on the top shelf that got very hot. I can't seem to get the cover off the light fixture to just take the bulb out but I can see in there that one of the wires is getting brown. We did purchase the 3 year coverage plan so I'm going to call Sears to get them to come fix it but I'm really concerned about the fire hazard. This is a big problem, I think.

I have this same problem. The light bulb cover melted this morning and I had a burning smell in my fridge. Also, the temperature became very warm in the fridge.

I have the exact same issue with mine. Model number is: 795-77556600

Sears will not help me with this (at their cost) until there is a recall. They did say they feel "really bad about it" though, and that makes me feel a lot better..?