Question about SanDisk Sansa e260 MP3 Player

2 Answers

Can't convert video

I recently restored my computer and now when I plug my sansa 260 it doesn't really recognize it the way it used to. And a couple things happen when I open media converter 2 and try to convert a video. First, at the botton where it says "convert to" it has a fold instead of my device, and then even if I do try to just convert a video to a folder it gives me an error... "the file format is not supported."
I have had my sansa for a couple of years now and I don't remember having to do anything special on my computer to make it work, please help me!!!

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2 Answers

Hi
First in order to use the sandisk media converter your mp3 sansa should be recognized by your windows. You need to download MTP.
The new Media Transfer Protocol (MTP) enables you to manage content on any portable device with storag. Download from microsoft http://www.microsoft.com/downloads/details.aspx?familyid=a2e73160-e862-4f19-bb26-c0cafe798955&displaylang=en Once your sandisk is recognized then you can use the media converter. If you want to bypass media converter then you should buy a new media converter compatible with sandisk sansa and in this case you can convert without sandisk sansa attached to your computer. Please check it on the web. You can start by any video converter which available for free otherwise pro is a shareware: http://www.any-video-converter.com/products/for_video_free/

Posted on Sep 05, 2008

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Posted on May 12, 2017

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2 Answers

My computer doesn't recognise my sansa 260.


Sansa Not Recognized: Try connecting it to another computer the back straight to the motherboard ths should be USB 2.0 and see if it will recognize it as sansa or Drive/removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansas firmware and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier. Make sure USB mode is MSC
Recovery Mode may also allow your computer to recognize the sansa
lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software when finished disconnect

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change the usb type to MSC under settings. when you connect the player to the computer it will now show up us a harddrive. right click on the players icon and select format IT WILL DELETE EVERYTHING ON THE PLAYER. after that has been done it should work properly just sync all of your music back onto it.

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