Question about HP PC Desktops

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We have a HP printer series 1310 and have recently purchased an ASUS notebook. We have attempted to install this printer to the laptop with difficulty as we continually rec've an error msg stating it is not compatable. When installing the printer we could only find a series 1315 not 1310. Does this mean we cannot use this printer with the laptop? Thanks

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  • dgherobson Sep 04, 2008

    we have used this site and downlaoded the driver under the appropriate printer however we started getting an error box saying:



    This driver is blocked due to compatability issues



    It is referring us to an online solutions however there is not one as yet.



    Any suggestion

×

2 Answers

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  • HP Expert
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You may dial hp tech support phone number- 1-800-585-2494 and get assistance for your hp printer. hope this will help you better to fix your hp printer.
Thanks.

Posted on Sep 10, 2016

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  • Master
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Hello

The printer should be compatible with both vista and XP
your printer is a serie 1310 but if you look closer you should find a more exakt nr like
» HP PSC 1311 All-in-One Printer
» HP PSC 1312 All-in-One Printer
» HP PSC 1315 All-in-One Printer
» HP PSC 1315v All-in-One Printer
» HP PSC 1315xi All-in-One Printer
» HP PSC 1317 All-in-One Printer
» HP PSC 1318 All-in-One Printer
or something like it. check for the serie nr or a mark somewere on the printer and you should find the right printer model.
you can download the drivers here when you find the right model.

good luck.
hope I helped.

Posted on Sep 04, 2008

  • Filip Eastman Sep 04, 2008

    hello
    ok what operating system do you use?
    XP? vista ? 32bit or 64 bit?
    it shouldnt bee any issues to install that driver if you picking the right one. unless it something wrong with the printer. Contact me true live chat then I can take a closer look at your problem.
    what is the os?



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