Hi,
i have ben trying to sync my mobile phone to my pc and it is really frustrating, it is coming up with this error message:-
Contacts : Synchronise ( MS Outlook )
Initialize connection with MS Outlook (I)
Calendars : Synchronise ( MS Outlook )
Initialize connection with MS Outlook (I)
Todo : Synchronise ( MS Outlook )
Initialize connection with MS Outlook (I)
Memo : Synchronise ( MS Outlook )
Initialize connection with MS Outlook (I)
Synchronisation failed.
Fail to connect to the phone,
Please check the COM port and connect in idle screen.
This is a new PC i have got, it worked fine on my old one. I have checked the compatibility mode is set as WXPSP2.
Can somebody please help, i have tried everything!!
Thanks
This is what sorted it out for me.
When you go through the connection wizard on the LG PC Suite take note of the port number that it is using.
Then go to device manager(for win xp go to start/control panel/system, click on the Hardware tab then device manger) on your pc. Expand Ports(COM & LPT) and right click on LGE Mobile USB Serial Port and select properties. Take note of what port is indicated in brackets. Go to the Port Settings tab and select advanced. Change the com port number to what LG PC suite was using. Select OK, OK and try connecting again with the Wizard and see if you can transfer data etc
Let me know if that helped.
I HAVE THE SAME PROBLEM
Hi @fmarcoux260496. I have some troubleshooting steps for you that may get HTC Sync working again!
On your PC, go to Control Panel and click "Add and Remove programs" in Windows 7 and Windows Vista or "Programs and Features" in Windows XP. Double click HTC Sync and choose "Repair."
If Repair does not work and you still get the error, reinstall HTC Sync. To do this, click on "HTC Sync" and then click "Change" or "Change/Remove" and follow the on-screen instructions. Do this for "HTC BMP USB Driver," "HTC Driver Installer" and "Adobe Air" as well. Once that's done, go to http://www.htc.com/ca/support/amaze4g-videotron/downloads/ and download and install HTC Sync. It is under the heading, "HTC SYNC 3.0.5579 FOR HTC AMAZETM 4G ' 15.12.2011". Complete instructions can be found by clicking "More." This will also install the newest HTC drivers and the newest compatible version of Adobe Air.
After you've finished installing HTC Sync, connect your phone to your PC via USB. Select "HTC Sync" from the "Connect to PC" pop up on your phone, and the phone will search for and open HTC Sync!
If you're still seeing the error message, disconnect your phone and perform a soft reset, and then re-connect the phone to your computer. To do a soft reset, just turn the phone off and remove the battery for one minute, then re-insert it and turn the phone back on.
If you still experience problems, I recommend you contact my teammates in Customer Support. You can find their contact information at http://htc.com/support
Please check in and let us know how that helped!
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I have the same problem, The T-mobile shop said that it could be a problem with Vista, i have checked at microsoft and the viewty is not listed as one of the phones they have worked with. I am on the third KU990 in the last 7 days. This seems to be a common problem and as of yet i haven't found a way round it.
I HAVE THE SAME PROBLEM I HAVE BEEN TRYIN TO DO IT FOR HOURS NOW.
Hi Cvandoes.
Just tried your suggestion, and i played around with this before and nothing happened. However this time, the LG PC Suite was using COM PORT4 and the USBCOM PORT in Device Manager was using COM PORT5, i changed this to COM PORT4 and had an error message saying, 'this com port is already in use, are you sure you want to continue' i continued and it looked like it was really going to work, i got quite excited, but then when clicking on syncronise now in pc suite, i got this error message:-
Initialize connection with MS Outlook (I)
Synchronisation failed.
Fail to connect to the phone,
Please check the COM port and connect in idle screen.
Thanks for trying.
Anymore suggestions anyone??
Laurax
I have the same problem but it only seems to have happened within the last few months, prior to this my phone syncronised without any problems, I have e-mailed LG without any success.
It cannot be a result of having VISTA as I have always been able to before unless its due to an update
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