Question about HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail

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Scanner When I try to scan a document it comes up with "no scan option". The printer is 5 months old and when I got it the scanner did work but has not for about 3 months.

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  • 234 Answers

If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution (if not got to Start> All Programs> HP> HP Solution Center) Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.

Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup

Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer

Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

Good Luck

Posted on Sep 11, 2008

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Try this steps:
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2. On your computer, click on start (the windows logo button)
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1. Please power on the scanner.

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Hi ,
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I had the same problem for months. I couldn't solve it but found a work around. Place the document to scan in the scanner.

Open MS Paint (Start/Programs/Accessories/Paint). Click on File in the menu bar, then from Scanner or Camera. It scans!

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hiii
You can perform following step:=====

1.Insert the document you want to scan into your scanner.

2.Click Start, click All Programs, click Accessories, and then click Scanner and Camera Wizard

3.The Scanner and Camera Wizard appears. Click Next.

4.In the Choose Scanning Preferences page, click the Picture type option that best matches the paper you are scanning, and then click Next

5.In the Picture Name and Destination page, type a name for your image, select JPG as the file format, and select the folder where you would like the scanned image to be saved. Click Next.


6.Windows XP scans your document. On the Other Options page, click Nothing. Then, click Next.


7.On the Completing the Scanner and Camera Wizard page, you can view your scanned document by clicking the link shown. If you are not satisfied with the results, click Back to return to the Choose Scanning Preferences page, adjust your settings, and try your scan again. Repeat until you are satisfied. Click Finish to close the wizard and open the folder containing your scanned document.



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How to scan with mac


    1. Connect a compatible scanner to your computer. A list of compatible scanners is available in technical document 107203 "Mac OS X 10.2: Scanners Compatible With Image Capture "

    2. Install any necessary software drivers that came with the scanner.

    Note: Not all scanners require the installation of additional software drivers.

    3. Turn on the scanner.

    4. Press the scan button on the scanner. See the documentation that came with the scanner for specific instructions. Image Capture opens automatically and a preview scan appears.

    5. Select the area of the image you want to scan.


    75481_1.jpg

    Figure 1 Preview image with area to be scanned selected

    6. Click Options in the toolbar to adjust settings specific to your scanner.


    75481_2.jpg

    Figure 2 Options icon

    7. Adjust any settings in the drawer that appears.

    8. Click Scan.
The scanned image is saved in your Pictures folder in your home directory and opened in Preview.

Note: These are the default options. They can be changed in the Image Capture toolbar.

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Here are some instructions from the Lexmark X63 which was similar to the X125.

The Lexmark X63 uses a sheet fed scanner, intended to scan 8 1/2 x11 inch paper.
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