I am going to say you have a loose connector or something in there. Possibly from the drop, or maybe just normal wear and tear. I had a friend who got the sad face before, and he figured he would have to replace it anyway so he let me open it up. I used a driver's license to pry the edges open and unplugged the drive and plugged it back in. Started up just fine, all music intact. I don't recommend doing that unless you know what is wrong with it, and how to fix it. This site could be helpful to you in buying parts and further diagnosis. Let me know how it goes.
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The "sad" iPod icon usually indicated that the iPod is having trouble connecting with a computer. This is, in most cases, not a serious issue and can be resolved with a few easy procedures. In most cases the data on the iPod is intact, even if the sad icon was displayed.
Verify the iPod has a charge. If in doubt, allow it to charge for 30 to 60 minutes. Do not remove charging cable. Toggle the Hold switch to the Hold position and back. Then press both the center (Select) button and the Menu (upper part of wheel) for up to 10 seconds. Release the Select and Menu buttons when the Apple logo appears, and quickly simultaneously press the Select and Play/Pause (bottom of the wheel) button. Switch from the electrical plug to a computer connection (if necessary) when the Disk Mode screen appears. The screen should change to the normal "Do Not Disconnect" update screen. Contact Apple about finding a repair service if the iPod will not go into Disk Mode.
If you are seeing a sad face Icon on your click wheel iPod, you may be able to resolve the issue by following the instructions below. What you will need: iPod USB cable USB power apple iPod compatible wall adapter The latest version of iTunes installed on your computer The process remains the same for Mac and PC First you will need to force your iPod into disk mode. To do this you will need to reset the iPod by pressing and holding both the menu and center buttons. Continue to do this for at least ten seconds or until the apple icon appears. (Note: You may only see a blip on the screen, continue to the next step. Keep in mind though that you may need to repeat this process once to twice to force the iPod out of the sad face status.) As soon as you do see the apple icon, remove your fingers and switch to holding both the play and center buttons. Keep holding those until you see a check mark appear on the screen, below it will say Ok to disconnect.At this point your iPod will be in Disk mode. Next open ITunes on your computer and plug in the USB cable to one of the ports on your computer. Now you will connect your iPod to the USB cable. In the left hand column of iTunes you will see your iPod icon; go ahead and click on that icon. In the resulting page you will see the iPod summary. Within this page you will see a Restore button. Click on that button and follow any on screen instructions. Allow the restore to complete fully. When it has you will see that the screen of your iPod will have changed. It will now be displaying a picture of a power adapter being plugged into a standard wall outlet. Disconnect the iPod from the USB cable and connect it to the wall adapter. You almost instantly notice the screen will show a status bar that is showing that it is actually being restored to factory settings. Once that has finished the screen will light up and work as it did before the sad face icon incident. Just as a note: If you have dropped your iPod many times, submerged it in water, or any other extreme damage has occurred; this may not work for you. Mini Tip: If it has been submerged in water though, you can place the iPod in a full bowl of dry rice. Completely cover and leave for at least 24 hours. I personally recommend 48 hours for best results. It is not a guaranteed resolution, but has worked for me in the past.
First, and most obviuos, plug in your iPod. iTunes should automatically pop up and recognize your iPod shuffle. How many gigs can it hold? When you plug in your iPod to your authorized account, you shuold automatically see iTunes transferring songs into your iPod.
If not, manually transfer songs into your iPod. Select your iPod on the left hand panel of iTunes, where you can look into your iPod. Next, look at the menu that pops up when you click your iPod (it shold show you your iPod, how mny gigs it can hold, etc.). Click 'Manually transfer songs'. From there, you can choose which songs to download into your iPod from iTunes (whichever songs are checked in the little boxes on the left of your songs in your iTunes).
It looks like there is some kind of software problem with your iPod.
First, power up your iPod (showing the sad face).
Try pressing the center and menu buttons at the same time, and holding it like this until the iPod shuts off (after about 5 seconds).
This should 'force-restart' the iPod.
If this doesn't work, plug your iPod into your computer, open iTunes,
select your iPod in the left-hand menu and click Restore. Note that all songs/photos/videos will be erased by this procedure.
Should this also fail, you can try leaving your iPod turned on (with the sad face), and wait for the battery to completely run out (the iPod should not turn on at all anymore). Leave the iPod unpowered for about an hour, recharge it, and retry the above steps.
Hope this helped,
could be bad charger or time to replace the battery. lots of places sell new ipod batteries.
does it work if you leave it plugged into your computer for a few hours? if it does not then its a bad abttery.
Check this link for some steps that you can do in solving this sad face on yoru Ipod because this sad face only tell us that's there's a hardware problem with the Ipod , after you have done all the step from the link and still have the sad face bettre take the Ipod to a service center and if its still under warranty have it replace, http://www.scribd.com/doc/13035/I-get-the-sad-face-iPod-on-the-screen-of-my-iPod-
If nobody has figured out this problem or if anybody else is having the same problem I have a solution that could possibly work. I had the same problem so I right clicked My Computer and went to Properties. Click on the Hardware tab, and then click on Device Manager. Scroll down to Universal Serial Bus controllers look for anything that may have a yellow exclamation point. Mine said something like Apple Ipod Driver or something along those lines. Right click that and click Update Driver... Then click Next and it should update it for you and work fine. Hopefully this will help anybody that is having this problem.