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Double check all doors/ rollers for small pieces of paper stuck in the rollers. Sometimes just opening the door in question and closing will reset the paper jam sensors. Paper jams can be smaller than your pinky finger nail. So double check,
...look at the printer manual to remove jams. Some time you may have to remove the difuser to get rid of them. Depending what type of printer you have. Remember you can go on line to download the manual if you don't have one available. Check if the paper is catching excesive mousture and that the roller that catch the paper have been given proper maintenance. Tks.
Is the jam Physical? (Damaged lead edge where it may have caught some thing)
Is the jam Timing (paper if perfect, it just stopped.)
If it is Physical then you need to look for the obstruction, paper clip, staple, or small piece of paper. Check very carefully, remove any foreign matter and retry.
If it is a timing jam, the start by removing the paper, check inside the the paper feed area for foreign material, fan the paper and carefully reinstall it, making sure it is the right size paper for the paper cassette. if it has movable guides in the tray, be sure they are firmly against the paper on all sides.
Well, for now it seems to be fixed - I opened up the paper tray and there is a little part that grabs the paper on the front of the tray - kinda sticky - I just took a paper cutter and put a couple of scratches on it and it is grabbing the paper for now. I do have some of those to use for replacements - but I had just changed it about a month ago and don't think it needed to be changed out again - they usually last quite a while. So, we'll see how long this lasts. We do a lot of printing on this thing and it has been a great printer - maybe we are just wearing it out!