Question about HP PSC 2175 All-In-One InkJet Printer

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SCANNER FAILURE when initializing, align cartridges comes up,says press enter,busy,scanner failure,turn off and on, then repeats the process

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  • birdygirl600 Sep 11, 2008

    UGHH I have the same problem...I try to scan a picture and it keeps saying the scanner is busy etc..I can't do anything with it right now!!

  • bjsancho Mar 27, 2009

    SCANNER FAILURE is the message I keep getting and I am trying to print from the computer. I turn it off and unplug. Plug it back in and turn it on but same message keeps coming up.

  • Anonymous Apr 05, 2009

    I have the same issue with it saying scanner failure. The power supply is not the issue.

  • caterpill579 Apr 07, 2009

    Power comes on, scanner starts initializing, clicking starts and I get a message to shut down. Any ideas?

  • Anonymous Apr 21, 2009

    i have the same problem & its not the power supply . i have plugged it in alone in the direct socket & it still does the clicking & says scanner failed .does hp make another printer that uses 56 & 57 ink cartriges ? i already have 6 or 8 of them so i need another printer that uses them .

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  • 8 Answers

This is probably a power issue. If you have many devices plugged in to one socket, the printer can't get enough power to start up or start the scanner. If you have a power extended cable, remover it and plug in te printer direct in the wallsocket.

Posted on Sep 27, 2008

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1 Answer

SCANNER FAILURE


The issue is with hardware of the printer.
Scan feature is most expensive and sensitive part of the printer.
I suggest you to contact HP support. If the printer is under warranty you may get a replacement printer or else they may give you a better option.

If not on warranty you may try this workaround:

  1. With unit off, press the 'Cancel' (pink button) and 'Color' (green button).
  2. This will start the printer in a diagnostic mode. Press '1' to run the diagnostics.
  3. Press 'Enter' or other keys as directed by the display prompts. When you don't know what to press, the 'Enter' key usually works. Some of the keys called for (for example 'Plus' and 'Minus') are not on every psc 2210 keyboard. They are mapped to one of the "directional" keys just above the numeric keypad area next to the 'Enter' key. Keep trying keys till one works.
  4. After all the diagnostics, the display will either go blank or display 'Initializing...' . Wait 10-20 seconds to make sure it isn't doing anything else then press the 'On' key.
The printer should start without the scanner error and the grinding/chattering noise.

Leave the printer on because the next power cycle brings the chattering noise back.
But, when it does, the procedure above seems to fix it every time.

PSC 2210 scanner failure HP Enterprise Business Community

Feb 18, 2014 | HP PSC 2210 All-In-One InkJet Printer

2 Answers

Changed cartridges, printer doesn't align or function


Something seems to be physically wrong in the mechanism.

Try the rolling wheels and the belt on which the cartridges run.

Jul 19, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Align cartridges


after align test page have you put on scanner glass and press the scan button to finish the align process. It is necessary to after aligning the page it need to scan with the scanner. Otherwise it keeps pop up.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Apr 05, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Sounds like theres something stuck inside the printer


actually the part that says scanner failiure means that the scanner bulb on the printer has gone bad and we need to replace the printer as its a part that if repaired will come back

Sep 15, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Message sez


Check this out. See if it helps...http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu00657&cc=us&lc=en&dlc=en&product=422000

Jun 09, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Machine won't print


Scanner failure means that the scanner bulb is no longer working. There are a few things that can sometimes bring it back but it may be a permanent issue.
1) Make sure printer is directly into the wall and not a surge protector or power strip
2) Remove cartridges from printer
3) Unplug power from back of printer and wait 30 seconds
4) While printer is unplugged press the # and 6 keys and plug power cord in. Keep holding # and 6 until the printer has either powered off or it says semi-full reset
5) Go through initialization process - if it works great the issue with firmware is fixed. If not then the scanner bulb isn't functioning and you are looking at replacing the unit.

May 11, 2009 | HP OfficeJet 6110xi All-In-One Thermal...

1 Answer

Failure to align cartidge after inserting new one


It could well be that your scanner function is broken but hoepfully it is just malfunctioning, I would recommend trying to print a troubleshooting page from the system's menu to see if it lists any error codes regarding the scanner.

Dec 22, 2008 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Scanner failure


This is a serious hardware issue where you will not be able to copy or scan from the printer. However, printing is still possible. The only possible steps for this issue are Connecting it to a wall outlet directly, and performing a semi full reset..

Disconnect the power cord from the product.
Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.

After performing this step, try making a copy. If the issue does not resolve, replacing is the only option available.

Dec 03, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

I have a hp officejet 6110xi all in one


hI,


the Issues seems to be with the hardware malfunction and it is not only related to the cartridge.

However, you can perform the following steps and in case if the issue persists, you need to replace your printer.


Connect your printer directly to the wall outlet.


1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.


1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord




Regards,

sagarjd

Nov 18, 2008 | HP OfficeJet 6110xi All-In-One Thermal...

1 Answer

Scanner Failure


The only thing I can surgest is that you check installed programs I found that the 750 is very fussy about being the only kid on the block. Maybe worth trying a commercial program that says it will remove "junk" from your hard drive

Aug 24, 2008 | HP PSC 750 All-In-One InkJet Printer

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