Question about Maytag Neptune MAH5500B Front Load Washer
My door won't stay lock so can't get the machine to go through the cycle
I had the same problem, off and on for months. We walked through several of the solutions offered on this site with only slightly good results. Finally, we decided to bite the bullet and buy a new lock assembly. When my husband took off the front panel to install it, he noticed that the small electronic switch connection in the door lock assembly was not pushed all the way down so that the connection was tight. He "clicked" it in, put the front panel back on, and the unit locks and starts every time now!
Perhaps simply checking the tightness of the internal gadgets would save everyone some bucks!
Posted on Dec 24, 2008
Mechanics at door appear ok, lock light remains dark, washer won't spin.
Front load #mah3000aww
Posted on Oct 12, 2008
There is a very small chance the door latch is bad.My opinion with this model is your control board may be out.If your door does click in when you close it then the lock will will activate by the control board.If it wont click shut at all then of course it wont be able to lock.In this case you do have to change the "Door Latch Assembly". Please rate this !!!
Posted on Sep 04, 2008
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Posted on Jan 02, 2017
SOURCE: Door lock
Run a diagnostic on the door lock system; To place the unit in "service mode", close the door completely then press and hold both the "Delicates" and "Heavy Soils" keys for three seconds. Motor speed will be displayed. Press "rinse" to access the main board output function. Then press "max extract"... this is the test for the door lock. Did it lock? To exit, press "max extract" again and then both "Delicates" and "Heavy Soils" for three seconds. VOLTAGE TESTS AHEAD!!! IF YOU AREN'T SURE YOU CAN DO IT, THEN DON'T! CALL A PROFESSIONAL! If the door did not lock, you'll need a voltmeter and an hour or so. Open the door, remove the screws holding the door hinges, then remove the 2 screws (and shims) opposite the door hinges and close the door (do not take it off). Then grasp the front panel at the top near where it meets the top panel and pull toward you quickly. Lean it forward and remove it from the 2 clips at the bottom. Just below the top panel, now exposed, are the top panel retainers... use a 5/16" to remove the one screw on both sides and remove the retainer clips. Now lift the top panel up just like the hood of a car. You can now see the door latch assy. Remove the 2 wires on the solenoid and insert your meter probes into each one of them (color doesn't matter). Set your meter to read AC Voltage, then re-enter "Service Mode" and follow the steps to door lock test. When you hit the "Max Extract" key, 120 volts should be sent to the meter. If you get 120 volts, your latch assy. has failed and should be replaced. If you don't get 120 volts, your control board output has failed and needs to be replaced. Hope this helps.
Posted on Jul 29, 2007
This sounds like a classic door lock problem. There was a design change in the lock assembly because of numerous problems.
You say you had the door replaced, did they replace the lock assy also?
The control puts power to the wax motor that operates the latch. As the door locks, the latch activates the lock switch that tells the control the door is locked.
What kind of reading are you getting on the lock switch?
Posted on Nov 25, 2007
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