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Folks, I have experienced the same problem several times - in all of my cases the problem was solved by simply opening the back panel and taking out the motor assembly and re-aligning it. Check out this URL for a blow up of what's inside and parts list - http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5130126
The problem is that the arm tends to slip out and therefore won't raise or lower the hood anymore. Be careful when aligning it can be a little tricky - carefully observe the how the motor works outside of the housing via the switch and you will get the idea.
try removing the switch from the ribbon connector, and then jumping the two pins momentarily with a screwdriver blade or other metallic tool. It could be that the switch itself is bad. This is the same problem I'm having and I am currently looking for a replacement switch online.
try to remove your cooktop and see if the vent unit is in your countertop too tightly. by removing the cooktop it will give the vent more space. if it works that way, then you might have to make more space for both to fit properly. i have seen this happen before and its probably what is causing it to bind and then drop suddenly. i hope you dont have a marble, slate or rock type countertop as they are very hard to trim just a little off to get everything to fit.
Having the same problem. Unit worked well for 1 1/2 years and then suddenly it dropped after I was thru using it and pushed the arrow for it to go down after it dropped the power wouldn't turn off - had to unplug it.. Repairman came out , took it out, lubricated it , re-installed and next time it went up fine, vented fine but when it went down it dropped again and power wouldn't turn off again. I am hesitant to call him out again unless I can figure out what else might fix the problem. I have noticed that the top piece now seems to be bowed a bit. I guess I can have him take out the cooktop but think there must be enough room for it if it worked fine for the 1 1/2 years. It is a soapstone countertop.
replace whole unit thats roughly what the whole unit costs 157.00 just a little secret there they dont tell you cause they mark up the prices i worked for the company that sold and installed this equipment you also remember tax