Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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WD Passport just "buzzez" after I dropped it

How do I fix it or get the data off it - I read a suggestion on where the "power thing" may have shorted out etc.... I just want to fix it or get my data

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  • Anonymous Feb 03, 2009

    same problem... dropped the drive accidentally (it was plugged into my macbook, when i stood up it fell out... ouch). now it blinks, buzzes, but doesn't get recognized so my documents are all on there... :( what do i do....

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Crack the case open, disconnect the SATA-to-USB conversion card and try one of these:
http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=3770&name=USB_Hard_Drive_Adapter
Of course since you DROPPED IT the thing is probably suffering from a head crash and the drive is toasted.  Dropping and hard drives in the same sentence equals bad.

Posted on Sep 18, 2008

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2 Answers

How to fix my WD Passport external hard drive after falling down


get up and and then fix it.
you mean after 'dropping the drive' ? Keep your fingers crossed.

If the head was parked and you are lucky, it might power up.

Depending on the country you live, there may be specialist drive data recovery experts but you can very much forget your drive if the fall was above 3 feet.

What is the symptom when you power on ? noise ? clicks ? error message ?

Aug 13, 2016 | Hard Computers & Internet

1 Answer

Dropped my portable WD Passport, now Windows won't recognize the hard drive


Suggest you remove the harddrive inside the case of the WD Passport, and install it in an inexpensive external enclosure.

However if the harddrive was on, and in use when dropped, you need not bother.

Inside that plastic case of the WD Passport, is a regular harddrive. There is also a small circuit board.
Interface Board.
The harddrive connects to the small circuit board directly, or there are cables (Wires) that come from the circuit board, and connect to the harddrive.

This Interface Board is damaged very easily.

http://www.youtube.com/watch?v=ITObQxytdH4

Harddrives are measured by their Width. How wide across is it.
A laptop size harddrive is 2.5 inches across in width. (6.4cm)
A desktop harddrive is 3.5 inches across in width. (8.9cm)

There are two styles usually used in an external harddrive.
IDE (PATA) and SATA.

The harddrive in the WD Passport 250GB external harddrive is a 2.5 SATA harddrive.

This is an example of a 2.5 SATA external enclosure,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3195233&CatId=2783



Why do I state forget about repairing if the WD Passport was on when dropped?
The resulting internal damage.

Bear with me, I'll try to make this short;

A) Inside the case of a harddrive as used in the WD Passport, are Platters.
These resemble a CD or DVD disk.
Usually made of metal, or glass.

The top surface, and bottom surface is coated with a magnetic medium.
(Ferrous substance)
There are usually 3 to 6 Platters.

B) There is a Read/Write Head for the Top, and Bottom of every Platter inside the harddrive.
One on top, one on bottom.

The names imply just what the portion of the Read/Write Head does.
The Read portion reads whats on the Platter. The Write portion writes to the Platter
(When writing the magnetic medium is arranged. Arranged in 0's and 1's.
1 being ON, 0 being OFF. This is changed into computer language)

C) There is an Actuator Arm for every Platter. Holds the top Read/Write Head, and the bottom Read/Write Head.

The Actuator Arms are moved back, and forth across the Platters.
The Actuator Motor moves them.
(When the harddrive is operating, the arms can move back, and forth across the Platters, at
Hundreds of Times a Second)

D) There is a Spindle Motor that spins a Spindle. The Spindle goes up through the center of the Platters.

The Read/Write Heads are parked away from the Platters when the harddrive is not activated.
When activated the Read/Write Heads have a VERY close proximity to the surface of the Platters.

If memory serves it's around .0003
Three ten-thousandths of an inch.
An average human hair is .003
Three thousandths of an inch.

With the close proximity of the Read/Write Heads to the Platters, and the extremely fast movement, the Read/Write Heads actually float on a cushion of air.

http://computer.howstuffworks.com/hard-disk.htm

If dropped while activated, the Read/Write Heads will crash into the Platters.
Retrieving information, would require a professional data retrieval shop to remove each Platter, and install them one at a time in a harddrive setup they have.

As much information is retrieved as possible.
Once a harddrive is opened up, it is doomed. A harddrive is built in a Clean Room.
A room that is 99.9 percent dust free. The tech's wear a suit, and have to walk through a corridor with air jets, before they can enter the Clean Room.

For additional questions please post in a Comment.

Regards,
joecoolvette

Oct 10, 2011 | Western Digital WD Passport 250GB Portable...

2 Answers

Plug hard drive from pc to mac now i cant open files on my pc and the icons have a short cut icon on them?


It appears to be a problem with the WD hard disk that has data that the PC cannot read.
I suggest you format the WD hard disk.
The WD hard drive must be formatted on a PC in FAT32 for you to exchange data between the MAC and the PC.
This will allow the MAC to see a PC hard disk and write files to the WD that the PC can open.

Apr 14, 2011 | Western Digital Passport 320GB External...

1 Answer

I dropped my WD 500 GB passport style harddrive and now when I plug it in it makes a whirring/clicking sound, sounds like something spinning is hitting or getting caught on something. Anyway, when I plug...


Hard drives do not like being dropped, especially when it was in operation. This hard drive is faulty and it is not repairable.
There are data recovery companies that specializes in recovering data from faulty hard drives BUT it will cost you an arm and a leg for their services.
I suggest you Google search for these companies and get a quote before you proceed.

Jan 05, 2011 | Western Digital My Passport Essential...

1 Answer

All my files say they are shortcuts that cant be opened and cant be found, the location given is toiofix.exe (E:) and the wd passport itself is on drive (F:) .. The WD passport itself , i am told by the...


This blog article is exactly what you need to read in order to fix it. As your external wd drive probably infected with virus. Note: to start with, do not format the drive immediately. Regards

Oct 14, 2010 | Western Digital Passport WDXML800UE...

1 Answer

Can't retrieve data


Be sure to use the WD supplied USB cable to connect the drive. I had a similar problem with my WD Passport 320 and was told that using a cable other than that short 8 inch cable can cause some odd operations.

Sep 30, 2009 | Western Digital WD Passport 250GB Portable...

1 Answer

Malfunctioning WD passport that windows doesn't detect.


Inside the case is a regular laptop size harddrive.
Laptop harddrives are 2.5 inches across. (2-1/2 inches. Desktop harddrives are 3.5 inches)

I would suggest the external enclosure the harddrive is in, is defunct.
I would suggest buying a new external enclosure, and putting this harddrive in it. Then just plug the USB cable in, (As you did before), and download your data, to be ready to transfer.

You need an external enclosure that is Sata, and is for a 2.5 inch harddrive. These are relatively inexpensive.
Let me show you some examples:
1.http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=2783&name=2.5-eSATA-Hard-Drive-Enclosure&Nav=|c:2781|&Sort=0&Recs=10

May 10, 2009 | Western Digital Passport WDXML800UE...

1 Answer

Wd passport


I would suggest an externally AC powered USB hub. Try the D-Link DUB-H4 High Speed USB 2.0 4-Port Hub. Read the reviews for any other hub you might choose.

Oct 05, 2008 | Western Digital Passport WDXML800UE...

1 Answer

External hard drive just "buzzez"


this is an easy one , if the drive was/is still under warrenty , RMA the drive and have them send you a new one. they may ask for the money for the new one , but thats just untill they can verify your old one is dead , then they'll refund the money ... thats totaly reasonable business practice it protects them.

they should have data recovery service , which may cost you a little more , but you must decide what the data on the drive means to you , and how important it is...

ALWAYS USE YOUR WARRENTY POWER :-)

shalom

Sep 06, 2008 | Western Digital Passport WDXML800UE...

1 Answer

Dropped a WD passport drive, now it won't load. HELP!


Unfortunately, these drives are not made to be dropped.

It sounds like it was damaged by the drop which could have rendered the read/write heads inoperable or mis-aligned.

Contact Western Digital for a warranty replacement.

Apr 07, 2008 | Western Digital Passport WDXML800UE...

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