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Suggest you remove the harddrive inside the case of the WD Passport, and install it in an inexpensive external enclosure.
However if the harddrive was on, and in use when dropped, you need not bother.
Inside that plastic case of the WD Passport, is a regular harddrive. There is also a small circuit board. Interface Board. The harddrive connects to the small circuit board directly, or there are cables (Wires) that come from the circuit board, and connect to the harddrive.
Why do I state forget about repairing if the WD Passport was on when dropped? The resulting internal damage.
Bear with me, I'll try to make this short;
A) Inside the case of a harddrive as used in the WD Passport, are Platters. These resemble a CD or DVD disk. Usually made of metal, or glass.
The top surface, and bottom surface is coated with a magnetic medium. (Ferrous substance) There are usually 3 to 6 Platters.
B) There is a Read/Write Head for the Top, and Bottom of every Platter inside the harddrive. One on top, one on bottom.
The names imply just what the portion of the Read/Write Head does. The Read portion reads whats on the Platter. The Write portion writes to the Platter (When writing the magnetic medium is arranged. Arranged in 0's and 1's. 1 being ON, 0 being OFF. This is changed into computer language)
C) There is an Actuator Arm for every Platter. Holds the top Read/Write Head, and the bottom Read/Write Head.
The Actuator Arms are moved back, and forth across the Platters. The Actuator Motor moves them. (When the harddrive is operating, the arms can move back, and forth across the Platters, at Hundreds of Times a Second)
D) There is a Spindle Motor that spins a Spindle. The Spindle goes up through the center of the Platters.
The Read/Write Heads are parked away from the Platters when the harddrive is not activated. When activated the Read/Write Heads have a VERY close proximity to the surface of the Platters.
If memory serves it's around .0003 Three ten-thousandths of an inch. An average human hair is .003 Three thousandths of an inch.
With the close proximity of the Read/Write Heads to the Platters, and the extremely fast movement, the Read/Write Heads actually float on a cushion of air.
If dropped while activated, the Read/Write Heads will crash into the Platters. Retrieving information, would require a professional data retrieval shop to remove each Platter, and install them one at a time in a harddrive setup they have.
As much information is retrieved as possible. Once a harddrive is opened up, it is doomed. A harddrive is built in a Clean Room. A room that is 99.9 percent dust free. The tech's wear a suit, and have to walk through a corridor with air jets, before they can enter the Clean Room.
For additional questions please post in a Comment.
It appears to be a problem with the WD hard disk that has data that the PC cannot read. I suggest you format the WD hard disk. The WD hard drive must be formatted on a PC in FAT32 for you to exchange data between the MAC and the PC. This will allow the MAC to see a PC hard disk and write files to the WD that the PC can open.
Hard drives do not like being dropped, especially when it was in operation. This hard drive is faulty and it is not repairable. There are data recovery companies that specializes in recovering data from faulty hard drives BUT it will cost you an arm and a leg for their services. I suggest you Google search for these companies and get a quote before you proceed.
Be sure to use the WD supplied USB cable to connect the drive. I had a similar problem with my WD Passport 320 and was told that using a cable other than that short 8 inch cable can cause some odd operations.
Inside the case is a regular laptop size harddrive. Laptop harddrives are 2.5 inches across. (2-1/2 inches. Desktop harddrives are 3.5 inches)
I would suggest the external enclosure the harddrive is in, is defunct. I would suggest buying a new external enclosure, and putting this harddrive in it. Then just plug the USB cable in, (As you did before), and download your data, to be ready to transfer.
You need an external enclosure that is Sata, and is for a 2.5 inch harddrive. These are relatively inexpensive. Let me show you some examples: 1.http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=2783&name=2.5-eSATA-Hard-Drive-Enclosure&Nav=|c:2781|&Sort=0&Recs=10
this is an easy one , if the drive was/is still under warrenty , RMA the drive and have them send you a new one. they may ask for the money for the new one , but thats just untill they can verify your old one is dead , then they'll refund the money ... thats totaly reasonable business practice it protects them.
they should have data recovery service , which may cost you a little more , but you must decide what the data on the drive means to you , and how important it is...