Hm, i had same problem before. i plug in the USB and it says new hardware but unrecognized and you have to install MTP device (like hell do i know what MTP was), so then i looked up through Google, and came up with the answer!!..my PC is XP so i have to download Windows Media Player 11..after i downloaded it, my T10 finally worked!!!!! T10 it pops by it self in my computer.
hope it helps
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Re: will not connect
If you've exhausted all means on the Samsung website, this is worth a shot -
Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
-Tha Mp3 Doctor
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I JUST HAD THIS PROBLEM.... ok... did you plug in the device before you installed the program?...if you did you will have to uninstall everything and install it again without the device in the usb... and then restart it... thats what my problem was... if you dont get it then just go into programs and click install on everything =) hope that helps...