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My acer extensa 5620z has just started to shut itself down and restart today. It has done this about 5 or 6 times now in the last hour. The last time I started it up (after powering off), it had sat and cooled off. It has the battery in it, however I am plugged in.

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  • dlch Sep 04, 2008

    I am sending it back to Acer as I have had the computer just under 1 month. Since it is so new and I do not have the mechanical / technical mind, I will let Acer figure it out. Also, I really appreciate your post, however I did want to let you know the laptop had been on a desk top. It had also been on most of the day - from about 8:30am - 4:15pm - when this started. One more thing - while trying to find online help I did see suggestions of cooling pads. Looks like this may not be a bad idea.



    Thank you again for your information and effort.

    Danielle

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Well its an overheating issue

looks like there is no air current going inside your laptop so its one of two issues

either you are putting the laptop on some soft area (like bed or sofa).

or (and thats what i think it is) the fan is not working properly or maybe not working at all.

so check the fans because if it is the fan then its normal you will have your computer restarting and shutting off once every 15 minutes range because the CPU is overheating and it should shut down to prevent CPU from getting damaged.

let me know what happened with u

Posted on Sep 03, 2008

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Posted on Jan 02, 2017

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