Question about HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail

3 Answers

No Scan Options for HP Oficejet 6310

I downloaded the drivers for this all in one and when I try to scan a document, I get the "No Scan Options" error on the all in one.

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  • 3 more comments 
  • thuff999 Sep 03, 2008

    cannot scan

  • Anonymous Sep 05, 2008

    Dear Sir,

    I have a HP officejet 6318 All in one Printer which has been kept in network.

    But when I'm trying to load the complete drivers for the same then the installation of the same becomes trimendously slow and never gets loaded on the desktop.

    but on the other hand I can install printer drivers which is functioning normally.

    Please help me out with this issue.

    Regards,

    Doni

  • Silence234 Sep 10, 2008

    I got the same problem... "No Scan Options".. please help

  • eleazar berdon Feb 02, 2009

    no scanning options is found on my computer

  • clp2700 Mar 11, 2009

    I have the same problem. I have reinstalled the drivers for this scanner from the web as well as from the CD that came with it. I have also ensured that the firewall was off, and reinstalled the usb composite device driver just in case. Has anyone been able to figure this out?

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3 Answers

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This is a resolution for "NO SCAN OPTIONS" in the front panel screen of the All-In-One Only:

If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution (if not got to Start> All Programs> HP> HP Solution Center) Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.

Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup

Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer

Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

Good Luck

Posted on Sep 11, 2008

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My printer is samsung SCX-4521F, have function of scan. but I can use this scan function. when i use it, appear error: no page. please help me

Posted on Feb 05, 2010

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Http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76195-1&lc=en&dlc=en&cc=us&lang=en&os=219&product=1120043

Posted on Jan 05, 2010

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hi 
i just talked with hp,
They suggest i (re) install the right software version
via hp.com 
click on drivers.
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then click on the right model link
then on the right Computersystem/OS
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http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1120043&lc=en&cc=us&dlc=en&submit.y=12&submit.x=3&lang=en&cc=us

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