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Re: HP lasrjet 4240n it won't print
The printer is unable to read the electronic information (e-label) on the print cartridge so that the printer can keep track of the page count for the print cartridge.
1. Open the top cover, remove
the print cartridge, and
2. Install a new HP print
3. Check the connection
DC controller PCA
(location J97) and the
memory chip on the print
cartridge (location J600).
4. Replace the memory chip
cable and contact assembly.
5. Replace the
DC controller PCA.
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Remove the toner and shake it a little. You can put the toner back in the printer. If this does not fix the issue, Turn off the printer, unplug the power cable from wall outlet. Wait for 1 hour and plug the power cable and power on the printer
Put paper in the manual feed tray.
Print. When the page gets half way into the printer, open the cover. Remove the toner.
Look down at the paper. Is the right side lighter than the left?
If yes, replace the toner cartridge.
I don't believe that a fuser could cause your problem.
The 10.00.00 SUPPLIES MEMORY ERROR is based on the e-label. To clear the error, do the following: NOTE: If the error occurs, it should appear at beginning of life, causing the error message after first installing the cartridge. Turn the printer off and on to clear the message.
Put in the old catridge and see what happens.
If OK put in the new one again. Verify that the print cartridge is a genuine HP cartridge. Check that the E-label reader is functioning correctly. Check that there is contact between the E-label chip on the print cartridge and the E-label reader on the printer. To verify this contact, insert a new print cartridge. Remove it again. Check for scratches on the e-label chip and on the cartridge. If contact is being made, replace the print cartridge (part number: Q2610A). If contact is not being made, check the toner guides to see if they are in the proper position, or that the cartridge is not damaged. If the printer has a 500-sheet Tray 3 installed, turn the printer off again and replace the print cartridge with a new HP print cartridge. Turn the printer on again. If the error does not clear, turn the printer off and remove tray 3. Turn the printer on and verify if the error clears.
HP has recently discovered that a 10.00.00 Supplies Memory Error can occur when Tray 3 is faulty.
Print a Supplies Status page to see the actual pages printed...
To print the Supplies Status page from the printer, on the printer control panel, select
Reports Menu, Supplies Status, and then Print Supplies Status page.
If the page count from the Supplies Status page indicates that the toner should not be in need of replacement then you have a bad cartridge. Actually, the cartridge is probably fine but the chip on the cartridge has got a problem. Return the cartridge to O.D. and get another one. Unfortunately, chips that don't work properly in not all that unusual so HP has a pretty easy return policy.
Are you using genuine HP toners? If not HP puts a chip on there cartridges that tells the machine it is a new cartridge. Some generic toners do not replace this chip therefor giving you this false message.
Use the override supplies out feature on the printer. If the error still stops the printer from working put in the old hp chip and again use the override out setting. GO TO >system setup>print quality>replace supplies>override out,