Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Fax issue Hello, When faxing either from the scanner bed or through the document feeder on top i keep getting a gear stripping/jumping teeth sound. The screen prompts me to shut off the power and re power, but to no avail. The report tells me that there was a power failure. Thanks Jeff

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  • br459x17 Sep 04, 2008

    Hello Katz2002ph,

    Yes the printer is pluged directly into the wall. Should it be done diferently? I made a copy with the lid open and it seemed fine. I never have the problem when copying. ONLY when faxing. And like I said either thru the document feeder or from the scanner bed it does the same thing.

    Thanks Jeff

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Did you plug the printer directly to the wall outlet??
Coz if you do, there is a hardware problem with it. Probably on the scanning mechanism. try to copy with the lid open and try to check if the mechanism has some problems running from right to left or vice versa. If it has some problems, there is nothing much we can do about it.

Posted on Sep 04, 2008

  • Kristian Kate Cajoles Sep 05, 2008

    Try to do a full reset of the printer by:
    > unplug the printer without turning the printer off
    > then press and hold the power key for 5 seconds
    > then press and hold the pound key "# " and number "9" while plugging in the power cord.
    > release the both buttons when the display prompts you " NVRAM Reset"
    > run through the alignment process then try to fax either on the feeder or on the scanner glass.
    > tell me the results


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