Question about Epson Stylus Photo RX500 Printer

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Epson rx500 "scanner error "

I have a epson rx500 and it's giving me "scanner error see documentation and call service if necessary" message when I try to copy something. The lock is in the unlock position, I reseated the ink cartridges, plugged and unplugged, even tried resetting it with the ON, LOAD, B&W, COLOR, and STOP buttons all at the same time. I have installed a new driver as well. If you have any suggestions I would greatly appreciate it.

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  • 2 more comments 
  • Anonymous Oct 03, 2008

    We are having the same problem. I have changed the ink cartridges as it directed. It displayed charging, and then displayed "printer error'... check documentation and call service if necesssary???

  • Anonymous Oct 29, 2008

    the same with mine one

  • Anonymous Apr 14, 2009

    I have exactly the same problem - did either of the previous posters manage to resolve this?

  • scanlessDerb May 04, 2009

    "Scan to file Application has encountered a problem and needs to close"

    This affects scanning and possibly the wireless connection between a remote laptop and printer.


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5 Suggested Answers

  • 110 Answers

SOURCE: scanner error see your docmentation and call service if necessary

Please follow the steps below to resolve your issue.
1) Turn off the printer.
2) Lift the scanner cover.
3) Toggle the transportation lock five times, ensuring that it is in the unlocked position, towards the back of the scanner.
4) Turn on the printer, and the error should be cleared.

Posted on Aug 22, 2008

  • 68 Answers

SOURCE: Epson CS3200 - Non-specific power-up failure & error message

Please go to my website http://www.the-inkstore.co.uk . I have the latest version of SSC Service Utility to download directly onto your computer and instructions on how to use it, what to click on etc etc. Click any of the Epson links if you can't find it, everything you need to know will be there, including printer Firmware resetting which sorts out a multitude of problems.

The 'maintenance required' problem with Epson printers has absolutely nothing to do with which cartridges you are using, it is a built in page counter in your printer firmware, which has a different maximum amount for each Epson model. Don't listen to old wives tales and heresay, we are the experts and it's an Epson scam to cause a lot of people to pay for maintenance or throw their printers away.
I haven't found a model that can't be reset with the latest version of SSC Serve or the manual reset on my site.

For Epson RX500 users there is also a manual reset on my site, as the SSC Serve software won't do it for you.
When using the program & choosing your printer from the list, it may have a weird name with 'x' in the model number, this is because some configurations are for many models in a series. For example, the C46 will be listed as C4x as it is for the C42, C44 & C46 models.

I hope this helps all Epson users to overcome the Epson scam of page counting and locking out until you pay their dealers money for maintenance.

If you like what I've done for Epson users, please show your appreciation by spreading the word and perhaps buying your ink from my site.

Happy trouble free printing

The INK Store (UK & Europe)

Posted on Jul 15, 2008

  • 68 Answers

SOURCE: Epson RX500 new cartridges

Please go to my website http://www.the-inkstore.co.uk . I have the latest version of SSC Service Utility to download directly onto your computer and instructions on how to use it, what to click on etc etc. Click any of the Epson links if you can't find it, everything you need to know will be there, including printer Firmware resetting which sorts out a multitude of problems.

The 'maintenance required' problem with Epson printers has absolutely nothing to do with which cartridges you are using, it is a built in page counter in your printer firmware, which has a different maximum amount for each Epson model. Don't listen to old wives tales and heresay, we are the experts and it's an Epson scam to cause a lot of people to pay for maintenance or throw their printers away.
I haven't found a model that can't be reset with the latest version of SSC Serve or the manual reset on my site.

For Epson RX500 users there is also a manual reset on my site, as the SSC Serve software won't do it for you.
When using the program & choosing your printer from the list, it may have a weird name with 'x' in the model number, this is because some configurations are for many models in a series. For example, the C46 will be listed as C4x as it is for the C42, C44 & C46 models.

I hope this helps all Epson users to overcome the Epson scam of page counting and locking out until you pay their dealers money for maintenance.

If you like what I've done for Epson users, please show your appreciation by spreading the word and perhaps buying your ink from my site.

Happy trouble free printing

The INK Store (UK & Europe)

Posted on Jul 15, 2008

  • 399 Answers

SOURCE: Epson RX-500 ink's full but won't print

u just have to replace the refilled cartridges.and insert new orignal cartridges.this is a very common problem in epson printers that refilled cartridges work sometimes and sometimes dont.so insert new orignal cartridges to have good printouts.

Posted on Dec 06, 2008

jacklee366
  • 541 Answers

SOURCE: Epson CX5300 Scanner error------>see your documentation

download this to reset your printer http://www.ssclg.com/epsone.shtml
plz rate me

Posted on Dec 06, 2008

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It is the protection counter error, the amount of ink discharged by the printer has reached the maximum value allowed and the printer requires to be reset.

To clear the error follow the instructions you can find here:

http://myprinter.altervista.org/simplefaq/mysimplefaq.html#counter

Once the error has been cleared the printer returns operative, however to avoid further problems you should check and clean the waste ink pads where discharged ink is stored.

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Epson cx3200 printer has printing problem


Hello cockie ,

You can diagnose most problems by checking the control panel LED's for ink out, paper-out or copier problem.
If a problem occurs while you're printing, you'll see an error message in the progress window on your computer.
It may also be helpful to try running a printer nozzle check.

See the following message problems and solutions:

Error Message Probable Cause No color or black ink cartridge - - >
Press the Color Copy button to install a new ink cartridge.
The indicated cartridge is not installed or it is installed incorrectly. Color or black ink out - - >
Press the Color Copy button to begin replacing the ink cartridge.
The indicated cartridge is out of ink Ink cartridge error - - >
Press the Color Copy button to begin replacing the ink cartridge.
There is something wrong with the ink cartridge. Paper jam or misfeed - - >
Press the Color Copy button and clear the paper jam by hand if necessary.
Paper is jammed. Press the Color Copy button to clear the jam.
See the User's Guide for more troubleshooting tips.
Paper out - - >
Load paper in the sheet feeder and press the Color Copy button.
Paper is out. Load paper in the sheet feeder, then press the Color Copy button to continue printing. Scanner unit open - - >
Close the scanner unit.
Scanner cover open. Carefully lower the scanner cover and press it down until it clicks securely into place. Scanner error - - >
See your documentation and call Service if necessary.
Press the On button to turn off the EPSON CX3200. Check the transportation lock and unlock it, if necessary. Turn on your EPSON CX3200 again. If the error message still appears, contact your dealer or EPSON. Printer error - - >
See your documentation and call Service if necessary.
Press the On button to turn off the EPSON CX3200, then press it again to turn it back on. If the message still appears, contact your dealer or EPSON.

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Epson Stylus PHOTO RX500 - PRINTER ERROR message


keep pressing the button, until it stops where you want.
good luck

Mar 21, 2010 | Epson Stylus Photo RX500 Printer

1 Answer

It reads Printer Error - see your documentation


this means your printer waste pads are full and the printer needs to be reset for it to work again or it can just be reset

Sep 25, 2009 | Epson Stylus Photo RX500 Printer

1 Answer

Scanner error


Press the On button to turn off the Stylus Photo RX500. Unlock the transportation lock. Make sure that all packaging materials have been removed. Turn on your Stylus Photo RX500 again. If the error message still appears, call Epson so they can replace your printer.
Goodluck.

sherlyn C.

May 23, 2009 | Epson Stylus Photo RX500 Printer

1 Answer

Error inkcartridge


Error message: No color or black ink cartridge-->Press the Color Copy button to install a new ink cartridge.
Solution: The indicated ink cartridge is not installed. Please install the necessary cartridge(s).

Error message: Color or black ink out -- >Press the Color Copy button to begin replacing the ink cartridge.
Solution: The indicated ink cartridge is out of ink. You will need to replace the necessary ink cartridge(s).


Error Message: Ink cartridge error -- > Press the Color Copy button to begin replacing the ink cartridge.
Solution: There is something wrong with the ink cartridge. Make sure the cartridge is genuine Epson ink. Also, try reseating the cartridge (remove it, and then reinstall it).

Error Message: Paper jam or misfeed -- > Press the Color Copy button and clear the paper jam by hand if necessary.
Solution: Paper is jammed. Check for any obstructions under the unit's cover, and in the paper tray.

Error Message: Paper out -- > Load paper in the sheet feeder and press the Color Copy button.
Solution: Load paper in the sheet feeder, and then press the Color Copy button to continue printing.

Error Message: Scanner unit open -- > close the scanner unit
Solution: Carefully close the scanner and press it down until it clicks securely into place.

Error Message: Scanner error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Unlock the transportation lock, if necessary. If it is already unlocked, toggle the lock back and forth, 5-10 times. Turn on your Stylus CX3200 again.


Error Message: Printer error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Disconnect it from power, and then reconnect it to power. Press the ON button to turn on the Stylus CX3200

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1 Answer

Red light error


OFF the printer.open the top cover whole scanner unit .then look at the black base where usually cartridge moves when the printer is ON when you give printouts..press that black base and it will move little bit down .that whole black base comes little bit up due to some reason and when the cartridge holder moves from left to right for its internal allignments/adjustments it clashes that part somewhere and make such noices.and gives the service error..just press that whole 7- 8 inches base where the cartridge moves slowly ,carefully and firmly.then ON the printer and check.do it again if it does not becomes ok after first time.

rate the solution if it helps
thanks.

Nov 04, 2008 | Epson Stylus Photo RX500 Printer

1 Answer

Help Epson CX3200


Hi,

I just like to ask to where specifically you can see the red light. It will help us determine what cause the red light. To give you heads up as well, the Printer's LCD screen can help us determine what exactly the offline condition of the CX3200 is:


Error message: No color or black ink cartridge-->Press the Color Copy button to install a new ink cartridge.
Solution: The indicated ink cartridge is not installed. Please install the necessary cartridge(s).

Error message: Color or black ink out -- >Press the Color Copy button to begin replacing the ink cartridge.
Solution: The indicated ink cartridge is out of ink. You will need to replace the necessary ink cartridge(s).


Error Message: Ink cartridge error -- > Press the Color Copy button to begin replacing the ink cartridge.
Solution: There is something wrong with the ink cartridge. Make sure the cartridge is genuine Epson ink. Also, try reseating the cartridge (remove it, and then reinstall it).

Error Message: Paper jam or misfeed -- > Press the Color Copy button and clear the paper jam by hand if necessary.
Solution: Paper is jammed. Check for any obstructions under the unit's cover, and in the paper tray.

Error Message: Paper out -- > Load paper in the sheet feeder and press the Color Copy button.
Solution: Load paper in the sheet feeder, and then press the Color Copy button to continue printing.

Error Message: Scanner unit open -- > close the scanner unit
Solution: Carefully close the scanner and press it down until it clicks securely into place.

Error Message: Scanner error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Unlock the transportation lock, if necessary. If it is already unlocked, toggle the lock back and forth, 5-10 times. Turn on your Stylus CX3200 again.


Error Message: Printer error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Disconnect it from power, and then reconnect it to power. Press the ON button to turn on the Stylus CX3200.

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Epson CX5400. I have 2 and both are giving 'error'red light and message 'scanner error' see documentation and caqll service if necessary'. I have rung an Epson Service centre and they say it is not...


Please follow the steps below to resolve your issue.

1. Turn off the printer.

2. Lift the scanner cover.

3. Toggle the transportation lock five times, ensuring that it is in the unlocked position, towards the back of the scanner.

4. Turn on the printer, and the error should be cleared.

Update me if you are still getting the error message.

Apr 28, 2008 | Office Equipment & Supplies

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