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I have a built in dvd/cd rw drive in my laptop and it will not play CDs or DVDs anymore. It opens and whirls briefly when I put a CD in, but then nothing opens up. In explorer D drive doesn't show. The device shows in device manager with a status: This device is working properly. I searched for a driver update and there was none available. I uninstalled the device and after a restart new hardware was found and it automatically reinstalled. But still it is not working. Windows XP Hitachi HTS541612J9SA00 Can you help?

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Hi,

You have not mentioned that which operating system you areusing. I am providing you with a link of Microsoft. Just follow thelink and i am sure that the issue you are facing will be resolved.
Click Here

The article may have a different heading however this will resolve the issue you are facing. Follow the steps and delete the upper and lower filters.

All the Best
Sammy

Posted on Sep 03, 2008

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